Presenter Freezing Issues Dec 05, 2016 By Marty Wood I wanted to see if anyone is having issues with Presenter freezing anytime the Articulate tab is selected. We have a lot of users that state that Presenter becomes unresponsive and you have to close out powerpoint all together.
Marty Wood Author over 7 years ago12/05/16 at 10:01 pm (UTC) Here is a video of what we are experiencing. ArticulateFreeze-20161205.mp4
Leslie McKerchie Staff over 7 years ago12/06/16 at 2:47 pm (UTC) Hi Marty! Thanks for sharing the video demonstrating the issue. Typically a repair corrects this issue for our users.
Marty Wood Author over 7 years ago12/06/16 at 9:23 pm (UTC) Hey Leslie. Our IT team tried this and it didn't fix our issue. They are continuing to troubleshoot and do you have any other recommendations? It happens with our without a project file BTW just incase you are interested.
Leslie McKerchie Staff over 7 years ago12/06/16 at 10:05 pm (UTC) Hi Marty! You are welcome to work with our support engineers here as well.
4 Replies
Here is a video of what we are experiencing.
Hi Marty!
Thanks for sharing the video demonstrating the issue.
Typically a repair corrects this issue for our users.
Hey Leslie. Our IT team tried this and it didn't fix our issue. They are continuing to troubleshoot and do you have any other recommendations?
It happens with our without a project file BTW just incase you are interested.
Hi Marty!
You are welcome to work with our support engineers here as well.
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