pRESENTER keeps crashing on publishing
Sep 05, 2014
By
Jim Powell
I am trying to publish a presentation I've published dozens of times before. I'm NOW upgraded to the july 21st version and this particular file (and others too, but not all) keeps crashing when I try to publish it.. No explanation. Just says "thank you for submitting". Crash reports are filed with my email address jpowell@ix.Netcom.com
I have a customer waiting for an urgent update of my course -- there was an error in a quiz question (did not have the correct answer specified) that just fixed (by specifying the correct choice and then trying to republish). Crashes every time about half way through 40 slides.
Jim
Windows 8 with the JUly 21st update of presenter (build 3 1407.1717)
6 Replies
Hi Jim!
Sounds as if you may need to repair your installation.
If that does not help, we would like to take a look at your Articulate Package and further assist you via support here.
everything was fine till the latest upgrade to the JUly 21st build.
I'm runing a 32 bit version of office and the 64 bit version of microsoft visual studio 2010. Is that problem?
I have other apps that won't work with office 64 bit so I use 32.
actually I"d be happy to just go back to the way things were before the 'upgrade' is there an easy way to do that?
Hi Jim! Those requests are handled via support as we only share downloads to the latest versions in the forums.
For what it's worth, I reinstalled the OLD versions and don't have the problem anymore. Maybe if I wait a couple of months I'll try again.
When you say "those requests" -- do you mean my question?
I'm just asking if you or anyone knows whether there's an issue with 64 bit visual studio 2010 and a 32 bit version of powerpoint.
Thanks for the update Jim. Yes, I was referring to your question about rolling back to a previous update. Sounds as if you have already taken care of this though.
I am not familiar with the set up that you have, so hopefully someone in the community will be able to assist with this.
This discussion is closed. You can start a new discussion or contact Articulate Support.