Hello guys! I am in trouble for a simple issue. I created a ppt with animations and I inserted a video (for the sidebar) for each slide. Then I synch the video with the animations of the slides. When I publish, I notice that the duration of several slides is too long in respect to the real duration of the video on the sidebar. The video ends, but the slide is still viewed (and the seekbar goes still on). I tried to view the duration of every single slide in the sych panel, but the duration is correct! The slide, in the windows of synch, reports the effective duration of the video which will appear on the sidebar. So, where is the error? What Didn't I do?
Can you have an answer? I am unable to understand! Nicolò
I'm sorry this has been causing headaches! I see that you've submitted a case to our Support Engineers for this, and I'll be keeping an eye on it as well.
3 Replies
Hey Nicolò,
I'm sorry this has been causing headaches! I see that you've submitted a case to our Support Engineers for this, and I'll be keeping an eye on it as well.
If you could share your Articulate Package zip file for the course you're seeing this happen in, that would be super helpful too. You can upload it directly to your case using this link.
Thanks for reaching out here!
I did the upload. I hope a solution.
Thank for all!
Nicolò
Thanks, Nicolò! Looks like we received the upload. Ryan will test it out and get back to you as soon as he can.
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