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Hi Wael,

I was having a similar problem yesterday but with Quizmaker. It seemed to solve it when I did the good old "turn it off and turn it on again" solution.

Perhaps the same will work for you?

Chris

Not working with me, thanks chris any way

Hi Wael, 

Is this happening with every Engage interaction you insert into Presenter? You'll want to make sure that you're working with local project files, as working on a network or USB drive can cause erratic behavior. If you're working with local project files, and this is happening each time I'd also suggest conducting a repair of the Studio 13 software.   

If you're still having difficulty after the repair, are you able to create a Presenter package and share with us here or by sending it to us privately. 

hey ashley

it's happening in every engage interaction and i'll try to upgrade and tell you again

thanks

Thanks Wael for the information. I'm not sure that the Update 1 for Studio 13 will fix the issue you're having with Engage, but the repair may. If you're still having difficulty after the repair, are you able to create a Presenter package and share with us here or by sending it to us privately. 

it's also happens with publish files in the recent update 

i'll send files

Thanks for the update Wael! I can see where you have submitted your support case (00367716) and Gren has sent you a response. I will continue to follow along.

i fixed this problem by change the time format in my pc  from Islamic Calendar to Gregorian calendar

bit still the same problem on other pc

Hi Wael,

Thanks for sharing that information here. Did you receive Gren's response on November 12? It would have been sent from Support@articulate.com and you may want to check your junk/spam folder for the email. If you've run through the troubleshooting steps Gren shared and you're still having difficutly please feel free to let Gren or myself know. 

hey ashley 

first sorry about late to replay you but i've already check my mail and i didn't find any messages , i still see the message after the latest update also i'll upload my files

best regards