Published animations not the same

These are the supported animations

http://www.articulate.com/support/kb_article.php?product=ap9&id=skiqs5gdln0q

Smart art animations can cause issues, animating grouped objects can cause issues as well

Hello, Adam! Have you tried other tools, Adobe or iSpring? Both (especially iSpring) have better animation support than Articulate.

Thank you for your response, Phil. However, all of the animations I have are supported (Fly In, Appear/Disappear, Zoom, Grow/Shrink (no auto-reverse,) Motion Paths (Straight paths, not even Custom paths,) Peek In, and Fade In/Out.)

None of the animations are Smart art or grouped objects. They are either pictures (jpg, gif, or png) or text boxes that Peek In, and the text fades in.

Hi,

I am having similar problems as Adam. The timing of my animations are correct in the PPT slideshow but when it's published to Presenter, they are different. I am animating a lot of grouped objects (I didn't know this could cause a problem) but these are not the ones causing my problems. However, now I'm wondering if they could somehow be causing problems to other objects on the slide???

Out of 40 slides, 3 of them are giving me problems with the timing of animations. I removed all animations from the animation pane for the 'trouble' slides and started from scratch. This fixed only 1 of the slides and I cannot figure out how to fix the other 2. The problems with these are minor so I may just live with it.

How/where can I submit my Studio Presentation to have someone take a look at it and see if they can find out what is going on?

Hi there Adam!

Sorry I'm late to the conversation. 

There's two ways you can do this; You can post the presentation files here, so the community can take a look (if the files aren't too large), or you're welcome to send the files to our support team. 

You can create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

You can either attach the package to this thread, so the community can assist with the issue, or you can attach the .ZIP file to the second page of the following form: 

Submit a Support Case

If you do submit a support case, please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks!

Christine

Thank you, Christine,

It should be attached to this message for someone to take a look at. Keep in mind that the narration isn't final, because I ran into the motion problem, and wanted to be sure we would be able to resolve the problem, before putting in the time to polish up the narrations.

I subited a Support Case to see if they can figure out what is going on.

Case Number: 00332402

Good morning Adam,

Sorry I missed your earlier response! 

Thanks for sending the files over and sharing the case number. I see that Miker's working with you on the files. 

Looks like he's uploaded and is asking for some clarification.

If you haven't received his message, please try checking your spam folder. If you still cannot find the email, please just let me know. I'd be happy to send it out again, or ask Miker to resend the message.

Thanks!