I havea 165 slide deck hanging up on slide 56-57 stating 'The PowerPoint is not responding" Then a splash screen comes up stating if I hit the "switch to" button it will fix and continue. The "switch to" screen just keeps appearing and I have to "control-alt-delete' to end te program. I can publish these slides (56-57) in preview without an issues. The deck is about 10 MB and only contains internal hyperlinks. After my third try I have given up. Any ideas on why this might be having issues would be much appreciated. thanks
First save the file as a new file. Then delete the two slides, then republish. if that works, try recreating the two slides in that new version and see what happens.
If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:
Hi, Thanks for your possible answers. I will try and regenerate the presentation. As mentioned this has hung up on two differnt slides which are not any different than the rest in terms of content. I can publish these slides individually so it is probably a corruption issue. I know the program is working fine because I just genrated a 360 PPt slide deck to a module. If I can't fix it I'll be back!
Hi Guys, I tried the first option above except I removed slides 54-60. The publishing stopped at slide 57. So this tells me it is not the slide. I tried regenerating and it stopped at slide 58. Any ideas.
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Well, I would open a new ppt file, copy all the slides from the old and paste into the new. This has worked for me several times. Sometimes something is in the file that is not slide related, and can cause this to happen as well.
6 Replies
First save the file as a new file. Then delete the two slides, then republish. if that works, try recreating the two slides in that new version and see what happens.
Hi Mike,
If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:
http://www.articulate.com/support/presenter09/kb/?p=497
If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:
http://www.articulate.com/support/presenter09/kb/?p=1182
Hi, Thanks for your possible answers. I will try and regenerate the presentation. As mentioned this has hung up on two differnt slides which are not any different than the rest in terms of content. I can publish these slides individually so it is probably a corruption issue. I know the program is working fine because I just genrated a 360 PPt slide deck to a module. If I can't fix it I'll be back!
Hi Guys, I tried the first option above except I removed slides 54-60. The publishing stopped at slide 57. So this tells me it is not the slide. I tried regenerating and it stopped at slide 58. Any ideas.
Hi Mike,
I would suggest you submit a case by following the steps below.
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Well, I would open a new ppt file, copy all the slides from the old and paste into the new. This has worked for me several times. Sometimes something is in the file that is not slide related, and can cause this to happen as well.
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