I have a problem with an older version of the course showing when the user clicks Yes to the resume where you left off option. It is set to Restricted.
Our "LMS" (cough, cough) is built on Adobe Flex and not really SCORM conformant. It uses a SQL 2005 database to store date.
I have blown away all the caches so I believe it is on the server-side of the house. Plus, we have plenty of room on the suspend_data values.
I have a young IT guy who seems to think it's an Articulate problem. I have tested it on the Rustici's SCORM Cloud and it works perfectly!
If you're seeing an old version of the course, it sounds like there's a caching issue. Have you tried clearing the cache in your browser? Also, have you tried accessing the course from another computer?
The LMS should just be caching the suspend data. I've seen some issues with other LMS's like Moodle that won't properly update a course when you upload a new one. Instead of replacing all of the files, the LMS will try to figure out which files have changed and replace them itself. You might try deleting the content completely off of your LMS & then re-uploading the course.
I've completely deleted all the course content and uploaded new versions. The LMS is pointing to the cached data somewhere on the server-side. I've got to figure how to get them to completely clear the SQL database
Yep, did that this morning after I convinced the IT guy it was not Articulate. It worked as it's supposed to!
The only problem was it saved the course where I exited during testing. I completed the course and the transcripts reflect this. But, the database is not updating any files once you complete the course. It's the way our database is setup on the Server-side.
I tested it on Rustici's SCORM cloud and it worked perfectly!
I'll continue working with the IT guy to get it straightened out.
7 Replies
Hi Scott,
If you're seeing an old version of the course, it sounds like there's a caching issue. Have you tried clearing the cache in your browser? Also, have you tried accessing the course from another computer?
Hi Brian,
I've done all of that. Plus, other testers on different machines see the same problem. That's why I think the "LMS" is caching something.
Thanks, Scott
Hi Scott,
The LMS should just be caching the suspend data. I've seen some issues with other LMS's like Moodle that won't properly update a course when you upload a new one. Instead of replacing all of the files, the LMS will try to figure out which files have changed and replace them itself. You might try deleting the content completely off of your LMS & then re-uploading the course.
Hi Brian,
I've completely deleted all the course content and uploaded new versions. The LMS is pointing to the cached data somewhere on the server-side. I've got to figure how to get them to completely clear the SQL database
Do you think renaming your courses & then re-uploading them would trick your database into thinking it's completely new?
Yep, did that this morning after I convinced the IT guy it was not Articulate. It worked as it's supposed to!
The only problem was it saved the course where I exited during testing. I completed the course and the transcripts reflect this. But, the database is not updating any files once you complete the course. It's the way our database is setup on the Server-side.
I tested it on Rustici's SCORM cloud and it worked perfectly!
I'll continue working with the IT guy to get it straightened out.
Thanks for the advice!
Sounds good! I hope that you're able to figure it out!
This discussion is closed. You can start a new discussion or contact Articulate Support.