Screenshot replicating itself

Oct 31, 2013

Can someone please explain why a screenshot on slide 10 of my presentation is replicating on subsequent slides where I had inserted different screenshots when I do a full presentation preview?  I am a real novice at this, but have developed 20 or so trainings and this is the first time this has happened to me.   If I view the slides individually, they correct screenshot is previewed--this only happens when they are viewed sequentially.

1 Reply
Ashley Terwilliger-Pollard

Hi Jenny and welcome to Heroes! 

First, you'll want to check the following items that could cause odd behavior:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

If you're working locally, and still having difficulty I'd suggest to conduct a repair of your Presenter software as described here.   (In case you're using Presenter 09, here are those directions.)

If the repair doesn't help solve the issue you're experiencing can you create a Presenter package (Presenter 09 directions) of the problem file and share them with us here? 

This discussion is closed. You can start a new discussion or contact Articulate Support.