Second audio piece mysteriously playing

Hi Amy and welcome to E-learning Heroes!

In most cases, the overlapping audio is a result of a special character in either the file name or one of the objects on a slide. Here's an article on the issue:

http://www.articulate.com/support/kb/002521.php

To troubleshoot PowerPoint 2007 object names, it helps to open the Selection Pane to view all objects on each slide.

Thanks David!

The title has no special characters in it but we have all sorts of special characters in the text of our presentation because it is in norwegian.  I couldn't even begin to figure out which one is causing a problem.  We have published many presentations before that use special characters.  Can you lend any additional clues that could help me track down the culprit?

Thank You!

Amy

Hi Amy,

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Thank You!  That helped! 

It was a non-standard character in an object name.

http://www.articulate.com/support/presenter09/kb/?p=1194

Hi Amy! I'm so glad to hear that worked. I ran into that issue two times in the past month so it's very fresh with me.

Thanks for circling back with your solution!