Sharing a Presenter file and we're losing the audio. Why?

I'm sharing a Presenter file remotely with someone and we lost all the audio in one of our transmissions. I'm not sure why. She made an Articulate Package, so theoretically everything should've bundled, but when I extracted the files on my end there was no audio in the file. (It was all incorporated and synced on her end.) Help! I need to make edits to her file but can't if it's missing the audio.

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