Slide properties branching problem

Hi Janus & welcome to Heroes,

If you are experiencing unexpected issues with your animations, annotations, the audio editor, or others, the issues may be related to your Regional Language Settings in a non-English Windows environment. Alternatively, if you do have an English installation of Windows, your Regional Language Settings could still be incorrect in rare instances. 

For more information on how to correct your Regional Language Settings, please see the KB article in the link below: 

http://www.articulate.com/support/presenter09/kb/?p=1321

It looks like you are trying to branch the "previous slide" that has not yet appeared in the presentation.  Be careful with the fact that "at end of slide, branch to" appears BEFORE "previous button branches to."

When you select the "at end of slide, branch to" drop down menu do you see slides 2 and 3 as options?

Brian, thanks!

I corrected Reginal Language Settings as article suggested - still the same :(

Heidi, thanky veru much for reply! But "default" is the only option I see on all 3 slides for "at the end of the slide" as well as for "previous" button.

Hi Janus,

Please submit a support case to us so that we can take a closer look at the issue:

http://www.articulate.com/support/contact/

If anybody has the same issue - this problem was solved with excellent  Articulate support  team (many thanks to David Burton)

!    I had a problem with UAC on specific folder.

Glad to hear that you were able to resolve the issue!  Thanks for posting!

Hi Janus and Brian,

I have the exact same problem. I've also changed the Regional Language Settings as described above, but problem persists.

Would it be possible to give a more detailed description here on how your issue was solved, Janus? How did you solve the problem with UAC? (And - what is UAC?)

Thanks,

/C

Hello Carina!

Here the quote from David Burton  follow-up e-mail, that might help you:

What was done to resolve this issue?

1. Uninstalled the Articulate Studio
2. Disabled the system UAC (http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off)
3. Restarted the system
4. Reinstalled the Articulate Studio.

Many thanks for posting that, Janus. I will try it! 

Hi again,

I followed the instructions above (although I'm on a Windows 7, and there's no checkbox to turn UAC on/off, but a slider for different levels of security - I took it to the lowest level which would be the same as turning it off).

Unfortunately behaviour persists, I still get only the Default slide as an option for branching.

I know I have been able to branch previously; a few months ago I used branching in a project. I have not done any major changes to the computer that I know of. The biggest one would be to turn UAC off, I guess. (I think I'll be safer turning it on again.)

No more suggestions on this problem?

Or maybe better to submit my own support case, there seems to be different solutions for this problem.  

Hello Carina!

I  think you  should submit support case and give a link to this discussion for shortening the time for support people of Articulate to come to right solution, I also remember that my temporary folder was cleaned before re-installation of the studio - may be that was the reason this solution worked for me....

Hi Carina,

When you click on the Slide Properties button, you'll see an option in the new window that says "Group By."  Is this field blank?  If so, try changing it to Slide Number and then try branching again.

Oh!!

It was this simple?!

Ok, problem solved - thanks a lot for support and fast responses ( Janus for being helpful and Brian for the solution too).

Awesome!  Glad to hear that it worked for you!

Hi!

I had the same problem and could solve it with the help of this forum!

Thanks a lot!! Articulate rules!

Best regards,

Nadine

Sweet! Glad to hear it, Nadine

Great tip Brian - simple and it worked for me

Thank you!

Hi Joanna! Glad to see that this thread was able to help you out as well