Please, please help. A faculty member has a few students who are unable to view the Presenter upload in Bb9.1. They have gone to the helpdesk, tried different computers, updated Flash etc., checked their browser versions. I will republish the presentation to test if that works. But I have no idea what the problem really is. Most students seem to be fine. Any thoughts?
I'm having the same problem with end-users in India. They have a range of browsers (back to IE 6) and are expereincing a range of issues, from broswer errors to just getting a blank gray screen...
2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here:
3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files.
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults.
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run.
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.
3 Replies
Hi Reena & welcome to Heroes,
Does the presentation not load at all? Is the screen completely blank or does some aspects of the Articulate player display?
Also, what browsers are the end-users using when they experience the issue?
Brian,
I'm having the same problem with end-users in India. They have a range of browsers (back to IE 6) and are expereincing a range of issues, from broswer errors to just getting a blank gray screen...
Hi Mat,
Could you please have your end-users try the following?
1) Upgrade Adobe Flash Player here:
http://www.adobe.com/go/getflash
2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here:
http://java.com
3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files.
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults.
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run.
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.
Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"
Windows XP:
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects"
7) Close all browser windows for the changes to take effect, and then test your content again.
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