Guys, sorry in advance for the frustration, but what the heck is going on with Articulate 13 and Storyline 1? A couple of months ago, I applied the updates to address the Windows/Flash update issue from December, and everything seemed to work fine.
I was just doing some work, and my laptop unfortunately restarted and applied some Windows updates. And guess what - neither product works again! Same message as before, having to do with needing Flash 10 or whatever. I've been a fan of Articulate since discovering Presenter 2009 in 2009...but I need a reliable product! I needed to get some work done this morning for an online class and now I'm dead in the water, once again.
FYI - I just downloaded the latest Studio and Storyline updates - which appear to be the same ones from December 2014 - and reinstalled Studio. Nothing. I'm dead in the water at this time. Great!
My colleague just encountered an issue in Presenter '13 after she installed a number of Windows updates this morning, a couple of which were to PowerPoint 2010 (32 bit). All of the audio in the PPTA file for the project she was working on disappeared.
I pulled a copy of the files she had archived yesterday on an external drive to another workstation that also had Window updates installed this morning, and the audio was also missing from the PPTA file. She also had gotten an error message from Engage, I believe, that a Windows component was missing. Outside of her PPTA file, everything else Articulate related was fine on the other workstation with other files I checked. My computer, which still has '09 installed, didn't seem affected.
I am wondering, though, if the massive Windows updates that arrived starting yesterday didn't screw up Articulate Studio '13 in some way.
6 Replies
FYI - I just downloaded the latest Studio and Storyline updates - which appear to be the same ones from December 2014 - and reinstalled Studio. Nothing. I'm dead in the water at this time. Great!
Hi Jeffrey!
Sorry to hear that you are having difficulty. I'm not seeing any other users reporting at this time.
I do see where you are working with our support team (00484720) which is what I would recommend.
My colleague just encountered an issue in Presenter '13 after she installed a number of Windows updates this morning, a couple of which were to PowerPoint 2010 (32 bit). All of the audio in the PPTA file for the project she was working on disappeared.
I pulled a copy of the files she had archived yesterday on an external drive to another workstation that also had Window updates installed this morning, and the audio was also missing from the PPTA file. She also had gotten an error message from Engage, I believe, that a Windows component was missing. Outside of her PPTA file, everything else Articulate related was fine on the other workstation with other files I checked. My computer, which still has '09 installed, didn't seem affected.
I am wondering, though, if the massive Windows updates that arrived starting yesterday didn't screw up Articulate Studio '13 in some way.
Hi Tim!
Your issue sounds like it may be a bit different from what we have seen in the past related to updates.
See this article for reasons audio could be missing and how to correct it.
Hi Leslie,
I am experiencing the same error. I tried re-installing Presenter but I am still prompted by an error in Flash Player. Help please!
Hi Claudine!
If the update did not assist you, I would advise that you reach out to our support team here.
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