I am hoping to convince work that this is the best product for them to purchase. I have 12 days left of the '13 trial (running PPT 2010, 32 bit, on window 8) and have created 2 courses to try to prove it will be a valuable program. My problem is that as yet I haven't been able to preview a whole course or publish it, I just get an error saying " we're sorry, something went wrong" then it asks for information about what you were doing at the time. Please help
I'm sorry that you're experiencing difficulty in previewing and publishing, and first let's check a few things:
Are you working on your local drive (your C: drive)? Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
Avoid using special characters, accents orsymbols in your file names.
1 Reply
Hi Berna and welcome to Heroes!
I'm sorry that you're experiencing difficulty in previewing and publishing, and first let's check a few things:
Can you conduct a repair of Studio 13? You may also need to repair the supporting Windows software as described here.
If you're still unable to preview or publish after the repair, please connect with our Support team and share a Presenter package.
This discussion is closed. You can start a new discussion or contact Articulate Support.