Studio 360 failed to install - error 80070659

Jul 12, 2018

Any ideas out there on what could be preventing Studio 360 from loading? I and IT have done everything including following all the steps from Articulate Support, but still no luck. I am thinking an E-Learning Hero must have dealt with this before and found a solution. Thanks.

7 Replies

Ashley Terwilliger-Pollard
Staff

almost 6 years ago07/13/18 at 1:43 pm (UTC)

Hi Walter,

I saw you were also working with our Support team and that Ryan sent you some additional steps to run through on July 9th. Have you been able to go through those steps?

I'll let Ryan know that you are still stuck so that he can reach back out!

Steve Bennett

almost 4 years ago07/01/20 at 8:53 am (UTC)

I too have the same issue, it started with Storyline crashing when I was attaching triggers to objects (Monday 22 June), on Tuesday Storyline installed an update and when I tried to launch Storyline it wouldn't open.

I have uninstalled Articulate 360, gone through the registry line by line and removed all references.

I can install Articulate 360 but when I try to install Storyline 360 I get Error 80070659, I have however installed Studio 360 without issue.

I have attached the install log and the error message for Storyline 360 for reference.

Ticket raised

Leslie McKerchie
Staff

almost 4 years ago07/01/20 at 12:22 pm (UTC)

Hi Steven,

Thanks for contacting us and sharing what you are running into during the installation of Storyline 360.

I've opened a support case on your behalf and shared all these details so that one of our support engineers can work with you directly. You should be hearing from someone soon.