Suspend_data missing in API calls

Hi Steven! I see where you previously started a conversation about this same issue. I wasn't sure if you were aware that there was further conversation in that thread. Most of the users seem to working around this sporadic issue, but some have found resolution in using compatibility mode. This is the article that we normally share, but another user found this additional article helpful as well.

Thanks for the reply, however the previous conversation is not related to this current conversation.  They are two different issues.  This current issue is a matter of no suspend_data appearing in the API logs.  The other articles you referenced had to do more with display issues in the browser.

Thanks,

Steven

Hi Steven! I apologize for missing that and now understanding your issue think that it may be best for you to package your course and submit it to us so that support can have a look at that with you and try to determine what the issue may be.

Hi Leslie,

99% of the time the suspend_data works just fine.  It's just that occasionally a single user will experience the issue where suspend_data is not showing up in their API logs.  It seems like when it happens the user will be using IE10.  I'll then ask them to try taking the course using Google Chrome and that seems to fix the problem.  Based on that experience, it seems that it's something at the browser level that might be causing suspend_data not to work.  Is that possible?

Even though it impacts so few people, I was hoping to be able to figure it out so that maybe I can prevent it all together.

Given these facts, do you think submitting the package to Articulate would be helpful since it seems to be a browser issue?

Thanks,

Steven

Nope, I think you're right Steven. Hopefully someone in the community has some experience with this. Have you tried compatibility mode with IE10? This is the article that we normally share, but another user found this additional article helpful as well.