Suspend_data missing in API calls
I occasionally have situations in which suspend_data is missing for a user. The logs (API calls) look normal in every other regard as far as I can tell, but there is no suspend_data. This is a problem because it prevents the student from being able to exit the course and resuming when re-entering the presentation.
Has anyone else experienced this issue? If so, were you able to discover what the problem was. I know it has something to do with the user's operating environment (over which we have no control). In the past, I've had some students try a different browser than the one they were using and it has corrected the problem.
Any feedback regarding the cause (and hopefully solution) would be greatly appreciated.