I have been having issues for a couple of weeks with running Articulate Studio 2013 on my work computer. I have had an Articulate representative remote-on my machine and they stated they needed our Microsoft Office key prior to isolating/fixing the issue. I spoke to our IT department and they recommend I repair Microsoft Office 2010 Professional on my work PC and then to re download Articulate Studio to get it working. My work PC has a "Non-Click-to-run" version of Microsoft Office and I am wondering if that could be what is causing Articulate Studio trial version not to work?
Either way, we are interested in purchasing Studio `13 but obviously we need it to run on all of our PC's, including mine, so that we can develop so your help in this matter is much appreciated.
Not sure if you are just looking for community experience and feedback here? I see where you have two open cases with our support team and I would encourage you to continue working with them.
I also wanted to mention that your signature is posted to this thread and I'm not sure if you'd like to pop in and edit.
3 Replies
Hi Andrew!
Not sure if you are just looking for community experience and feedback here? I see where you have two open cases with our support team and I would encourage you to continue working with them.
I also wanted to mention that your signature is posted to this thread and I'm not sure if you'd like to pop in and edit.
This post was removed by the author
Hi Mrs. McKerchie,
I was not sure about how the cases worked so I have contacted the support specialists; my apologies about this.
Respectfully,
Andrew
No worries at all Andrew, just wanted to be sure that you had continued service and assistance.
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