Unable to load articulate.ppam

I'm evaluating Articulate 360 to determine whether the upgrade is justifiable for my team. I have been very impressed. However, one teammate and now I have been stopped dead by a load error. Quite suddenly, Articulate Presenter 360 has stopped working. It's hard to justify the upgrade for budgets when the product becomes dead in the water. I am using Windows 10 and Office Professional (16.0.4266.1001). I have uninstalled Articulate 360 completely and re-installed it with no luck. Any help would be greatly appreciated.

8 Replies
Martin Stradling

Good morning all,  I have a user in my environment using Articulate 360 and having the same issue - the "articulate.ppam" file is being removed by Cisco AMP (our threat detection software) from the ...\360\Studio folder

Can someone please advise if this has been addressed between Articulate, Microsoft & Cisco, or if there is a viable workaround that will not trigger threat alerts?

Thanks very much in advance

Martin Stradling

Thank you so much for the information, Leslie.

I've been in touch with our security team and they have asked for some more information on the file before they are able to start looking into whitelisting it.  Is it possible to confirm if file, once installed, will be static or dynamic?

Also, is it possible to supply the original SAH256 hash value for the file?  

Thanks very much in advance