Unable to play E-learning on some browsers
Jan 15, 2015
Hi,
I'm recently found some issue on online E-learning that I unable to play the course on other Browsers (Chrome or Firefox) rather than IE.
The course is translated into many languages but only some of them unable to play on Chrome or Firefox such as Japanese.
The Japanese version is able to present on IE while comparing this with other languages, the others are well presented on Chrome or Firefox.
Could you please help me to find some solution which could solve this issue?
Finally, does anybody know how to make sure that the course able to play on all browsers?
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Please note that
I recently use IE 11 version 11.0.9600.17126
Chrome 39.0.2171.95m
Firefox 32.0.1
I installed the most flash player and java version on my machine.
All languages are published on the same environment.
8 Replies
Hi Werajate!
I'm not sure what the error message that you are sharing in the image says.
I would first verify that the specifications for viewing found here are met.
If you view published Articulate Presenter content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To test your content and share it with others, you'll need to upload it to the environment for which it was published. Here's how.
Hi Werajate,
in the second (German) screenshot the message
correct. but the point of the images are I would like to show you on what the course is present on LMS system between German and Japanese which both courses are published from the same machine.
To Leslie McKerchie,
Yes, you're correct that I need to set a security restriction but in this case, my machine is set as it must be.
Please note that the attached screenshots are present what the courses are shown on the online LMS NOT local machines, so I wondering why only IE is able to view. T_T
Hi Werajate!
Do you encounter the same issue with the browsers if you upload the content to test in SCORM Cloud?
Actually I tried to upload the package to SCORM cloud but as the size is almost the limited, so the package is unable to upload.
It said I have not enough capacity on the cloud.
PS. I'm using free package.
HI Werajate,
How big is the course package when published and zipped? SCORM Cloud has about a 100 MB limit I believe for the free account. Do you have any other courses already uploaded - if so you may need to remove those.
The recent package is 90-98MB but the package is unable to upload. I'm not quite sure on why it unable to as there is 0 usage on the SCORM cloud.
Hi Werajate,
Can you share a copy of the Presenter package or zipped publish output here with us and we can try uploading to SCORM Cloud as well? If you're unable to share here, you can also share with us here.
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