Unable to update Articule 09 from release 8 to release 9

Welcome to E-Learning Heroes, Francisco!

Which option are you choosing when you attempt to update? If you haven't already, please try using the "Reinstall" option when prompted. That should update the software for you. 

Sorry that isn't more clear. 

If you have any other trouble with this, please let me know.

Thanks!

Christine

Hi Christine,

I have tried Update and Reinstall andthe result is the same.

Hi Francisco,

Thanks for trying that and getting back to me.

If you haven't already, can you try restarting your machine, please? If the update still doesn't install properly after doing so, there may be an issue with the original installation. 

Please follow the troubleshooting steps outlined in the following article, then try updating again:

Unexpected or erratic behavior in Articulate Studio '09

If the problem continues please go ahead and submit a support case with us. 

Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks again, Francisco!

Christine