Unwanted Pop-Out Window Resizing
Jun 21, 2018
Hi,
Was hoping someone could help me out with this. We present courses built in Presenter 360 to our users in a pop-out window. This pop-out window is and has always been 1024px wide, 660px high. When you launched a Presenter-built course in this pop-out window, it respected the 1024x660 dimensions, and did not interfere.
However, as of version 8.16.15842 (possibly earlier - we know for sure it wasn't happening in 8.13 and below), there's a script in presentation_flash.html running that resizes the window unexpectedly, specifically ResizeBrowser(). It effectively cuts off the bottom third of the screen. If you refresh the pop-out window, ResizeBrowser doubles the height of the window.
We've never had this issue with Presenter before. As a workaround we've been manually commenting out this call to ResizeBrowser in presentation_flash.html, but we don't know why it is suddenly necessary to do this.
It happens in Firefox and IE11, but doesn't happen in Chrome or Edge.
Any chance the developers could take a look at ResizeBrowser and roll back any recent changes to it? Having to manually edit packages defeats the purpose of using a tool like Presenter.
Alternatively, can you provide a way for us to revert to older working versions, i.e. 8.13? Most of us have unfortunately already updated to 8.17, and the issue is still occurring.
Thanks,
Darren
1 Reply
Hi Darren,
Thanks for sharing so much detail - it seems like you've done a fair bit of troubleshooting around this so far!
You mentioned it's only happening in the presentation_flash.html, what about your HTML5 output? That could explain the difference with Chrome/Edge if those are defaulting to HTML5?
I'd like to have our team take a look at this example, and how you've set it up in the pop-out box as that sounds unique. Could you connect with them here to share a copy of your Presenter package and a link to the course?
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