Web object screenr just shows placeholder after published

Sep 13, 2012

I have a client who is using screenr videos in her training course, which she inserted as a web object. The problem is that for some users the video is not visible - they see the video placeholder slide. Also the attachments are not available. Any ideas? They want to go live next week, so any help is appreciated!

The users are running the latest version of java.

Thanks for your help!

3 Replies
Peter Anderson

Hi Bambi,

It definitely sounds like there's some kind of browser security issue preventing the web objects and attachments from opening in IE. This article discusses common reasons and solutions for getting it resolved. And if you're still having trouble, you're welcome to open a ticket with our support team for additional help. Thanks!

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