Wrong visualization with new browser version

Hi Giorgia!

Do you see the same behavior if you test the content in SCORM Cloud? This would help us to know where the issue may be coming from. If you cannot replicate, you may need to follow up with your LMS team.

Hi Leslie,

I made the test you suggested on SCORM CLOUD with various devices, such as iPhone 6 and iPad2, both using Safari and firefox, but the behaviour is the same: I can see the skin, but not the course. For instance, I see all white where I should see the course.

What can I do? Everything was working untill last month, but now the package has this strange behaviour.

I attach the package in case you can see something strange in the configuration.

Hi Giorgia!

Looks like you shared the zipped published output. Would you be able to share your Articulate Package for us to take a look?  

Here you find all the project's files

Right off the bat, the first thing I noticed is that you did not select to utilize HTML5 during publish and this would be needed to work on mobile devices and it also seems that you are publishing to the Web vs LMS.

If you are utilizing an LMS, you need to publish to LMS and utilize HTML5. Here are some instructions on publishing for mobile.

Are you able to view my published file:

http://s3.amazonaws.com/tempshare-stage.studio.articulate.com/prp1aajs7f3t8vk1bhp2sufkr1o4t4/presentation.html

Sorry, I think in that package were left trial version  impostation.

I attachment you can find one of the correct projects

Hi Giorgia!

Do you see an issue when you view my published course? I'm still not seeing an issue.

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=5b8634b8-aef3-47b4-98bf-77fb2cdbad9d

If so, can you share a screenshot of what I'm looking for.

I attach you the screenshot of the first package I sent you with all the right pubblication settings.

Image 2, 3 and 4 are the images of what I'm actually seeing from mobile devices.

image1 is what I should see.

From your images, you are viewing the 1_1 course, which you told me was incorrect.

Did you view my published course above to see if you experience the same issue? 

I'm seeing the images like you show in Image 1 when I look at your course on a mobile device.

Maybe I wasn't clear in my last communication. We pubblished again the package 1_1 with the correct settings.

However, I made the same test with the package 1_4 and the results are the same (you can see iPad screenshots in attachment).

Also, I made a test with the link you suggested and ... it works!!

So, now whats wrong with the package 1_4 I've sent you?

Hi Giorgia!

So, the course I shared worked, and all I did was publish the content to SCORM Cloud. Here are the settings:

Here is what I see via my iPad:

Published output again, I wanted to be sure that it was the right file:

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=6429d464-5066-489f-bf86-c50827000fdc

What version of iOS are you utilizing on your devices?

Hi Leslie,

i made other test becouse I can still not understand why the same package (with the same settings, as you can see in attachment) doesn't work.

In the image in attachment you can see our pubblication settings (on thje left side) compared to yours (on the right). I can't see any substantial difference.

I'm using IOS 9.2.1, that is the last release of IOS software.

Hi Giorgia!

Are you utilizing the latest update to Presenter '13, which is Update 7? You're correct, looks the same otherwise. 

YES!!! IT WORKS!!!

Our Presenter '13 wasn't updated to the last version you suggested!!!

There were no allert or newsletter that told us about this new update.

I am much more relieved now.

I want to thank you a lot for your precious support.

Thank you thank you

I'm so glad that worked for you Giorgia! I was getting stumped :)