Brief zoom when exiting quiz

Mar 25, 2018

I'm working with a PowerPoint file in which I inserted several one-question quizzes using Presenter 360 and Quizmaker 360. When I publish, after clicking "Continue" on the feedback, I see a brief view of the upper-left quadrant of the question zoomed very large before the next slide appears. It doesn't matter whether I use a results slide or not. I removed all the transitions in the PPT file, but that didn't change anything. I inserted the same .quiz files in a small PPT file I build from scratch, and it worked fine, so it would seem to be something in the PPT file. I copied the slides into a new file, but the same thing happens. Anyone else ever see anything like this? I'm publishing HTML5 with Flash fallback, and this happens in Chrome, Firefox, and IE 11.

26 Replies
Alyssa Gomez

Hi there James, 

That sounds strange! You mentioned that you published for HTML5/Flash fallback--did you publish for LMS or Web? Also, did you host the output on a LMS or web server to test it?

If you're still getting stuck, send us your Articulate Package, and we'll take a closer look. Go to the File tab on the PowerPoint ribbon, click Share, and choose Articulate Package. This will create a zipped file that you can send to us right here. 

James Wallace

I've mostly been publishing it for LMS, since that's where it will end up. It does the same thing when running from my hard drive or running from my client's LMS. Interestingly, when I publish to Articulate 360 Review, it works fine if I open Articulate Review in IE11, but if I open reviewer in Chrome, I get a brief zoom-out of the current slide going into the question in addition to the brief zoom-in when leaving the quiz. (See I will package it up for you.

James Wallace

Henry, I too am in a time crunch. I ended up importing my slides into Storyline 360. That got rid of the zoom issue on the QM questions, although I had a number of cosmetic things to fix: player, some (but not all) animations, and some Previous/Next targets where I had done some branching. I don't consider this a good long-term solution, but if you need a workaround, that's one approach.

Henry Jonasson

James. Thank you for the tips. But there are tight budget considerations also, so we need to have the root cause fixed. We released the training as a beta version but the quality regarding this issue is not acceptable for our customer to make it mandatory for all employees... We need the fix to deliver the final version and tag it to all as mandatory... Not so good brand reputation right now for A360 Suite...

Ashley Terwilliger-Pollard

Hi James,

First off, my apologies as it looked like we missed your post here with a link to your course and the zipped folder. I also looked and didn't see that you had a Support Case either, so I'm truly sorry you've waited so long for any help.

I took a look at your file and also published it to Review here. I watched it through the first few slides and your Knowledge check and I didn't see the Zoom that you were mentioned. I also watched your course and also didn't run into it. I viewed this in Chrome in Windows and Mac. 

I noticed a few other quiz slides so I navigated to directly before them from your menu too - and still nothing stood out as a zooming behavior. Perhaps I'm looking at the wrong slides? Could you let me know what slides are causing the issue, and what version of Chrome you're seeing this on? Also, if you can take a Peek of the problem that would help me replicate exactly as you're doing. 


Ling Vetter

Wow, I really can't believe that this issue hasn't gotten more attention. The issue exists, but only presents itself if you're viewing the html5 version of a course. When viewing the course in Flash, you won't see the problem. Articulate, could you please just put together a trial course and you will see the problem for yourselves: put in a quiz that has normal slides before and after it, then when the quiz has been completed and the slide is advancing, you'll experience the brief zooming transition glitch that these two gentlemen described. I have experienced this issue both when publishing for html5 only and for html5 with Flash fallback.

So... what's the solution? Do we just have to keep using increasingly unsupported Flash to have a smooth course? It's not acceptable. And BTW this is two months following the original post and my version is updated. 

How can I justify a subscription service for this at a thousand dollars per year, when I can OWN a competitor's for this price--or subscribe for 1/3 of the price--and on monthly payments at that?


Ashley Terwilliger-Pollard

Hi Ling, 

I know this issue is jarring to see and can imagine how it causes some issues for your learners. It's not something I've seen replicated yet in the files we've created or when testing the files share here by other community members. Until our team can see it happen in testing or know the exact conditions under which a handful of customers can replicate it, it's almost impossible to figure out the bug and implement a fix. 

I did test the file James shared earlier and published it to Review where he mentioned seeing the same oddness of the zoom, but I didn't still didn't see the zoom behavior. 

Your video was a clear demonstration to me - could you share that link to your course? Also, Can you tell me if you tested the Review I shared of Jame's course link and saw it?  If you did, please let me know what browser you saw it in so that I can test there too. 

Any other insight you can share here will be tremendously helpful, and I appreciate your time in helping us track this down. 

Vincent Scoma

Hi Laura,

Thank you for reaching out! While we haven't been able to recreate the issue, we are more than happy to help troubleshoot the problem. 

Would you be able to share the file experiencing this issue with us? That would help out greatly so we can provide the best next steps. 

You can share files in this thread here or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!

Luke McDonald

Hi Vincent,

Attached are the files for the conversation below. The screen jump happens when entering and exiting the quizmaker quiz. Any guidance you can provide would be great!


Reply to Brief zoom when exiting quiz

Vincent Scoma replied:

Hi Laura,

Thank you for reaching out! While we haven't been able to recreate the issue internally, we are more than happy to help troubleshoot the problem.

Would you be able to share the file experiencing this issue with us? That would help out greatly so we can provide the best next steps.
You can share files in this thread here or you're always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!

Leslie McKerchie

Hi Luke,

Thanks for sharing your file and allowing us to take a look. I saw the behavior you are describing when going and leaving the quiz.

This is an issue our team is digging into. I wanted to share some information on how we define bugs and how we tackle them when they occur.

I've attached this conversation as we track user impact and so that we can share any updates with you here.

Katie Riggio

Hi Luke,

I'm sorry that you ran into the problem where the slide zooms in before jumping to the Quizmaker slide. It is still an open issue, but we promise to update you on any changes.

For now, the only workaround we found is to remove the image on the quiz. 

Let me know if you need a hand and if there's anything else I can do. I'm happy to help!

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