Sorry for the trouble. Articulate Studio '09 content may not track properly when viewed in Internet Explorer 11.
This is a known issue that we're investigating it now, and we'll post additional information here as it becomes available.
In the meantime, if you're using Articulate Online, you can add Articulate Online to the Compatibility View Settings in Internet Explorer to avoid this behavior. Here's how:
Go to the Tools menu, and click Compatibility View Settings. (If the Tools menu isn't visible, press the Alt key on your keyboard to reveal it.)
Type articulate-online.com in the Add this website field, and click Add.
Click Close to save the change.
If Compatibility View Settings need to be updated for a large audience, network administrators can control them through Group Policy.
An additional alternative would be to try using a different web browser, such as Google Chrome or Mozilla Firefox. It appears that some users may not even be aware that their browser has been updated to the new version and it may be an easier option than recommending they modify their current setup of Internet Explorer.
To ensure you receive the latest updates and news, add us on the following networks:
We'll share updates with the community as soon as we have more information on the situation, or when we have details on a solution. I'll also monitor this thread and try to follow up with you.
Is there any progress on this? Over 50% of our users use Internet Explorer and many access courses from within 'locked' environments where they are unable to install any other browser. Does this problem also exist within Quizmaker '13?
Is there any progress on this? Over 50% of our users use Internet Explorer and many access courses from within 'locked' environments where they are unable to install any other browser. Does this problem also exist within Quizmaker '13?
Yes, Yes, Yes, finally someone else that see's this a more than just accepting the answer of "well, just use Google Chrome, or Firefox" as an answer to a major bug. Asking users/students etc., to jump through the hoops than Christine in the above post has suggested as a workaround just doesn't get it. Yes, Internet Explorer still holds about 55 % of the browser market and this deserves a permanent fix not just a workaround.
I would also like to hear from Articulate on their progress of a fix or is there even really a fix being worked on at all? This is no small deal and I'm a bit frustrated that Articulate is apparently just blowing off the QM 09 customers with a workaround because they just want you to upgrade to QM 13 probably. Hope this isn't the case - would really like the facts on this - is Articulate working on a permanent fix on this on not???
First - I apologize for the frustration. I am aware that this is a big issue, yes - I'm also aware that many users prefer or are required to use Internet Explorer.
My suggestion to use a different web browser was only provided in hopes that it would help in the meantime, until we have more information and a solution available for those that are running into this issue. No, I do not expect this to be a permanent fix for the issue - not at all :) I just believe that it may save those that need to get their learners up and running on their courses a little downtime and frustration.
We will update the forum threads related to this issue, as well as share social updates, when we have more information regarding a fix or any other solutions that may help.
Using IE11, the finish button on Quizmaker '09 that is set to redirects to an url is not active. Adding our website to the compatibility view settings does correct this issue. My students do not have the rights on school computers or computers at public libraries to change settings. When do you expect to issue an update to fix this issue?
As I mentioned earlier, we'll be sure to update any related threads with more information or additional solutions as soon as we have that information.
If your learners aren't able to use the compatibility workaround, it may be a good idea to see if their system administrator or IT department can install a different version of IE, or they could try using a different web browser.
As I mentioned earlier, we'll be sure to update any related threads with more information or additional solutions as soon as we have that information.
If your learners aren't able to use the compatibility workaround, it may be a good idea to see if their system administrator or IT department can install a different version of IE, or they could try using a different web browser.
Just to clarify, you do believe, or have some knowledge of, a permanent fix is being worked on by Articulate technicians, right?
I know that our QA department is currently testing the issue. Myself, as well as a few support engineers are also doing some additional testing and investigations on the issue, as we know this is something that is/will impact a lot of users.
The thread I listed earlier is a great one to watch - if you haven't subscribed, I would recommend doing so. Again, we'll try our best to keep everyone updated.
I know that our QA department is currently testing the issue. Myself, as well as a few support engineers are also doing some additional testing and investigations on the issue, as we know this is something that is/will impact a lot of users.
The thread I listed earlier is a great one to watch - if you haven't subscribed, I would recommend doing so. Again, we'll try our best to keep everyone updated.
Thanks!
It has been a very long time and still no fix? Could you please update us on this as this is a major problem that impacts a lot of users.
I know that our QA department is currently testing the issue. Myself, as well as a few support engineers are also doing some additional testing and investigations on the issue, as we know this is something that is/will impact a lot of users.
The thread I listed earlier is a great one to watch - if you haven't subscribed, I would recommend doing so. Again, we'll try our best to keep everyone updated.
Thanks!
I have been watching this thread as you suggested and have seen no fixes or recent updates to keep QM 09 customers abreast of what is being done. It has been almost 2 full months since this tread started (hard telling how long this major problem existed before this thread started). Can we still hope that a fix is still at least being worked-on or has this issue just became a lot less important and work on it has stopped?
Work on this issue has not stopped. We are still working on a fix, and we will let you know as soon as it is ready for release.
I realize this is an issue in QM 09 using IE 11 (maybe even IE 10) that the Finish and Print buttons don't work but is this also showing up as an issue with QM 13 and IE 11 browser users?
We've received no reports of this problem between Articulate Quizmaker '13 and Microsoft Internet Explorer 11, although you are welcome to download a free trial and take it for a spin.
Please let us know if you need anything else. Thanks!
21 Replies
Hi Clint and welcome to E-Learning Heroes!
Sorry for the trouble. Articulate Studio '09 content may not track properly when viewed in Internet Explorer 11.
This is a known issue that we're investigating it now, and we'll post additional information here as it becomes available.
In the meantime, if you're using Articulate Online, you can add Articulate Online to the Compatibility View Settings in Internet Explorer to avoid this behavior. Here's how:
If Compatibility View Settings need to be updated for a large audience, network administrators can control them through Group Policy.
An additional alternative would be to try using a different web browser, such as Google Chrome or Mozilla Firefox. It appears that some users may not even be aware that their browser has been updated to the new version and it may be an easier option than recommending they modify their current setup of Internet Explorer.
To ensure you receive the latest updates and news, add us on the following networks:
Word of Mouth Blog
Twitter
Facebook
We'll share updates with the community as soon as we have more information on the situation, or when we have details on a solution. I'll also monitor this thread and try to follow up with you.
Thanks!
Okay.
I wanted to verify that QuizMaker 09 content tracks properly in the very latest versions of Google Chrome, Mozilla Firefox, and Safari?
Thank You.
Hi Clint,
As far as I know, these issue are currently only occurring with the updated version of Internet Explorer (11).
If you test in a different web browser and come across any tracking or viewing issues, please let us know.
Thanks!
Is there any progress on this? Over 50% of our users use Internet Explorer and many access courses from within 'locked' environments where they are unable to install any other browser. Does this problem also exist within Quizmaker '13?
Hi Steve! I have no update to provide on this issue with Studio '09.
We do not have similar reports with Studio '13.
We had an issue where local content could not be viewed, but this was fixed in a free update.
Yes, Yes, Yes, finally someone else that see's this a more than just accepting the answer of "well, just use Google Chrome, or Firefox" as an answer to a major bug. Asking users/students etc., to jump through the hoops than Christine in the above post has suggested as a workaround just doesn't get it. Yes, Internet Explorer still holds about 55 % of the browser market and this deserves a permanent fix not just a workaround.
I would also like to hear from Articulate on their progress of a fix or is there even really a fix being worked on at all? This is no small deal and I'm a bit frustrated that Articulate is apparently just blowing off the QM 09 customers with a workaround because they just want you to upgrade to QM 13 probably. Hope this isn't the case - would really like the facts on this - is Articulate working on a permanent fix on this on not???
Hello Larry,
First - I apologize for the frustration. I am aware that this is a big issue, yes - I'm also aware that many users prefer or are required to use Internet Explorer.
My suggestion to use a different web browser was only provided in hopes that it would help in the meantime, until we have more information and a solution available for those that are running into this issue. No, I do not expect this to be a permanent fix for the issue - not at all :) I just believe that it may save those that need to get their learners up and running on their courses a little downtime and frustration.
We will update the forum threads related to this issue, as well as share social updates, when we have more information regarding a fix or any other solutions that may help.
Thanks!
Using IE11, the finish button on Quizmaker '09 that is set to redirects to an url is not active. Adding our website to the compatibility view settings does correct this issue. My students do not have the rights on school computers or computers at public libraries to change settings. When do you expect to issue an update to fix this issue?
Hi Kathy,
We don't have an estimate on a fix for this just yet. However, I would recommend checking to make sure you're subscribed to this thread.
There's also another thread, that you may want to follow:
Articulate Compatibility with IE 11
As I mentioned earlier, we'll be sure to update any related threads with more information or additional solutions as soon as we have that information.
If your learners aren't able to use the compatibility workaround, it may be a good idea to see if their system administrator or IT department can install a different version of IE, or they could try using a different web browser.
Just to clarify, you do believe, or have some knowledge of, a permanent fix is being worked on by Articulate technicians, right?
Hi Larry,
I know that our QA department is currently testing the issue. Myself, as well as a few support engineers are also doing some additional testing and investigations on the issue, as we know this is something that is/will impact a lot of users.
The thread I listed earlier is a great one to watch - if you haven't subscribed, I would recommend doing so. Again, we'll try our best to keep everyone updated.
Thanks!
It has been a very long time and still no fix? Could you please update us on this as this is a major problem that impacts a lot of users.
Thanks
I have been watching this thread as you suggested and have seen no fixes or recent updates to keep QM 09 customers abreast of what is being done. It has been almost 2 full months since this tread started (hard telling how long this major problem existed before this thread started). Can we still hope that a fix is still at least being worked-on or has this issue just became a lot less important and work on it has stopped?
Good Afternoon, Larry.
Work on this issue has not stopped. We are still working on a fix, and we will let you know as soon as it is ready for release.
Just wanted to pop in with an update:
Update 10 (6.3.1402.0316) was released February 11, 2014
Hi Leslie,
The fixes you mention here does not correct the issue in QM 09 where the Finish button and Print button at the end of a quiz do not work, does it?
Hi Larry!
That is correct.
The Exit tab may not work in Internet Explorer 11. This is a known issue. See this article for more information and a solution.
I realize this is an issue in QM 09 using IE 11 (maybe even IE 10) that the Finish and Print buttons don't work but is this also showing up as an issue with QM 13 and IE 11 browser users?
Good Morning, Larry.
We've received no reports of this problem between Articulate Quizmaker '13 and Microsoft Internet Explorer 11, although you are welcome to download a free trial and take it for a spin.
Please let us know if you need anything else. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.