Reset Quiz in Quizmaker '13

Hi Mary,

The only actions associated with the "Finish" button are to close the window or jump to a URL. I'd suggest using the Retry button so that they can click on it while still in the window. If you'd like the Quiz to be reset overall when they've closed out the Quiz window, you'd need to change the Resume behavior to "Never resume."

If you'd like so suggest another Finish option, I'd suggest submitting a feature request.  

O.k., did a little more testing as it did work in '09, so thought I might be missing something else. It seems what is happening is in certain instances the Results slide (with the Retry Quiz button) is not displaying correctly.  Not sure I'll be able to fully explain this, but it appears the issue is with Engage and the Quizmaker Results slide. If I don't have Engage in the file, seems to work fine. I set up a test project with 3 slides, an Engage interaction, and a quiz.

- If a user passes, all is good.

- If a user fails, they can retry the quiz immediately using the Retry Quiz button on the Results slide.

- If a user fails and wants to review the course, here is what I believe should happen:

1. Clicks Finish
2. Brought to first slide in course
3. Clicks through the content slides to get to the quiz
4. Quiz slide shows Results layer with Retry Quiz button

I've found that IF the Engage interaction is the slide right before the quiz, steps 1 - 3 work, but when the user gets to the Quiz slide, it comes up to the first quiz question (already completed from the previous attempt) instead of the Results layer with the Retry Quiz button.

IF I have a "regular" slide in between the Engage interaction and the Quiz, all works as it should - comes right to the Results slide with the Retry Quiz button. But, when my co-worker tried this it didn't seem to work for her ..???

Oh, and it acts this way for me no matter what Resume option I have selected.

Let me know if you need project files, screen shots, more info ...

Thanks again,

Mary

Hi Mary, 

Thanks for the additional information on what troubleshooting steps you've tried - I didn't realize from your first post that there was an Engage interaction too, all included in one Presenter (?) file. So, what would probably be best at this point is to package up your Presenter files according to the directions here and share them with our Support team so that we can see what's happening. 

Thanks Ashley. I should have mentioned the quiz was part of a Presenter file with Engage interactions the first time - sorry. Anyway, I did submit a case to support with my files. 

No worries Mary! I see that your case (#00365294 for my reference) has been assigned to Wilbert and I'll follow along as well. 

Hi Mary,

I see that Wilbert did some further testing, and wasn't able to replicate the issue within SCORM Cloud. 

Hi Ashley - 

Wilbert did contact me and supply links to the courses he tried in SCORM Cloud. Unfortunately when I tried the test course with the link he sent, I still have the same issue. I emailed him this morning with some more detail on the issue and screen captures hoping that will help explain the issue.

Thanks Mary for the update. I'll continue to follow along, but I wonder, if the scenario with a blank slide in between the Quizmaker and Engage file allows you to have the correct behavior, could you use that with maybe a "loading image" inserted onto the slide so that the user thinks it's just a normal loading process, set that slide to advance automatically? You can also set the time a slide without audio,video, animations would display within the publish settings like below:

Thanks Ashley. We figured we would just put some type of slide in between the Engage and the quiz so we could get it to work for now. I like the idea of an auto-advance slide with some type of "loading" message. 

Thanks Mary for the update.

I am also having issues with Quizmaker quizzes in '13 not resetting.  My lessons do not include Engage files.  I see that Storyline does have feature to reset the quiz, but I cannot find this in Articulate '13.  I have been using '09 instead of using my new '13 because quizzes will reset in '09.  Help!

Hi Kathy!

Do you have your results slide enabled? You can set your re-try options here.

Yes, I have tried everything.  I have opened multiple tickets and been told it no longer works like it did in '09.  My situation is similar to the one with the post titled "Quiz does not reset after user has failed" in February of this year.  The final response was that Articulate would be willing to work with her on a refund even if she is passed her 30 day period.  I see other similar tickets and forums open about this same issue.  The only solution is for your team to come up with a fix.  We need this feature restored.  Even though we purchased new '13 licenses, all middle school teachers at my location are still using '09 because of this issue.  I have one lesson in the '13 and several hundred in '09.  I will not be writing any additional lessons in '13 until you fix this.  Other teachers here are talking about switching to Captivate.  Without this feature, Captivate is the logical choice.  It is much cheaper and fits our needs as well as the current '13 does.

Thanks for the update Kathy.

I took a look at one of your cases and see where you were advised that you would need to adjust your Presenter '13 settings in order for this to work correctly.

You are welcome to submit your feature request here.

Where is the Never Resume setting? I've looked everywhere in Quizmaker and also slide properties in Studio -13. Thanks.

Hi Amy!

Here's how to change the player's resume behavior in Articulate Quizmaker '13. I wanted to include Presenter as well, since it sounds like you may have it included in a presentation.

Please note that Presenter controls the behavior for embedded quizzes and instructions can be found here.

I see. So that setting would disable bookmarking for the entire course, so no can do. :)

It looks like older versions of Quizmaker did reset the quiz without learners having to click the Retry Quiz button, but not in 13.

The existing courses I'm converting to 13 want the learner to review the material and then retry the quiz. but I can't see a way to do that. I was hoping to add a hyperlink to the Retry button that would go back to the beginning of the content, but didn't see a hyperlink option in Quizmker. Is that correct?

Thanks!

Amy

Hi Amy,

Correct - there won't be a way to hyperlink the Retry button to a particular element from within Quizmaker.