I read through the forum and saw a couple of posts about this from years ago; however, really wasn't able to find a solution. I am trying to use Articulate Replay for a project and every time I publish the project it displays a video of a black screen. I made sure that I have the most current updates.
I have tried it with a short video, and even tried it with just a picture. Luckily, I just started checking out the software (which seems really great), but quickly found it wasn't working.
I don't have Articulate Review, so I am publishing to the MP4 and then click to view from my desktop.
I have attached a file with just a picture in it (still gets a black screen) called testpic and one with a short video in it called 12.
From here, I'd like to enlist the help from our Support Engineers. I've opened a support case on your behalf, so you should receive a confirmation email shortly. They're rockstars at identifying the cause of such issues, and I'll follow along so I can share any needed updates here!
5 Replies
Gosh, that's no good ..I'm so sorry you see that, Sara. Happy to help!
A few questions to help us narrow down the cause:
I have tried it with a short video, and even tried it with just a picture. Luckily, I just started checking out the software (which seems really great), but quickly found it wasn't working.
I don't have Articulate Review, so I am publishing to the MP4 and then click to view from my desktop.
I have attached a file with just a picture in it (still gets a black screen) called testpic and one with a short video in it called 12.
Thanks!
Sara
Thanks for the additional insight, Sara!
Hm, I have a hunch a simple repair might help resolve this issue. Could you give these steps a try and let me know what happens after? I'll be here!
Thanks, but no dice. Still the same result.
Sara
Appreciate you giving it a go, Sara!
From here, I'd like to enlist the help from our Support Engineers. I've opened a support case on your behalf, so you should receive a confirmation email shortly. They're rockstars at identifying the cause of such issues, and I'll follow along so I can share any needed updates here!
This discussion is closed. You can start a new discussion or contact Articulate Support.