Black screen after publish replay project?

I experienced the same problem. I went through all the re-install and repair and changing settings. I made a 5 second test video using Replay that had all the proper audio and video. Then I went on to make my production video ... which came up with a black screen, again. (Maybe it was the software I was attempting to demonstrate: TeamViewer.)

After a couple of hours of coming up with black screens, I am too frustrated to go through the routine of making a bug report. I found that the screen capture in Storyline works fine, so I will use that and try never to use Replay again.

David >:-(

P.S.

To use Storyline:

Record the video. Then the "Insert Slides" window pops up.
Press the play button for a preview.
Right-click the screen and select export movie.

Hi folks,

I am having the same issue as described here and other forum posts.

I have checked that my video hardware acceleration is enabled - it is. I have re-installed Replay and tried the project on a different computer with a different replay license and still I get a black screen when I publish.

Also... I can't upload my file here (I get an error message).

Anything anyone can suggest - help me with?!

Thanks,

...Z

Hi Zdravko!

Sorry to hear that you are having difficulty - as you can see here, we didn't get much feedback so I don't have much more to offer here.

If you have gone through the troubleshooting that I shared above, I would also be sure check for thelatest drivers. Please visit your computer manufacturer'swebsite, or go to Start > Control Panel > Windows Update on your computer toinstall the latest drivers. Then reboot your computer and test Replay again.

If this doesn't work, you will probably need to reach out to support so that we can drill down to your issue.

Same situation - running through the steps outlined above but not having much success so far.  Working a Win7 professional machine and a Win 8.1 and under a deadline  :-(

Last time I used Replay like this I had no issues at all...not sure what has changed.  Crossing fingers, Leslie.....might need y'alls help soon

Update:  Have gone completely through the steps described in the lines....I'm open for suggestions from support 

case #00426554

I found a sollution a few months ago.

Just don't capture the whole screen, then the screen doesn't turn black. Capture a part of the screen and it will work.

Hi Tim! Sorry to hear that you are having difficulty and I see where you have reached out to support and are currently working with Wilbert. 

Thanks for your solution as well Kelly

@ Kelly,

Thanks again for the tip - that worked and helped to get the project delivered on time.  Still a little frustrated at the overall experience....why in the world would decreasing screen capture by 5% cause any appreciable difference.

@Leslie - thanks - yes, Wilbert is working with me and doing everything he can - not sure that we are any closer to finding a root cause, though.....argh.  I really like Replay for it's simplicity....but dependability matters even more.....

Hi Tim,

Thanks for checking in here - and I see Wilbert sent you some additional troubleshooting steps earlier, so we'll continue to keep an eye on your case (# 00426554 for our reference) and see how those steps play out. 

I'm having the same problem trying to publish a screencast with audio inserted as the "B".  I did all of the troubleshooting and also am not capturing the whole screen.  After I publish and try to view the video, it is only an audio clip (nothing visual on screen). 

Has anyone else found any additional work arounds?  

Thanks!

Hi Samantha,

Did you check that you're using  Replay Update 1 1311.2718?

Articulate Replay requires DirectX 9.0c 3D video hardware acceleration. Most modern computers include it, but it may be disabled. Here's how to fix it. Also, I've heard from a few users that if they record full screen it seems to cause some issues - have you tried recording at a size just smaller than full screen? 

I'm having similar issues, when I record full screen or partial I only get audio when I publish. Things were working fairly smooth in the previous updates but these last couple of updates have had a lot of bugs. Also when I do add a webcam to my recordings the video is rather choppy. I have already tried re-installing and my direct x9 3D settings are working just fine. I have also tried this on multiple computers with the same result. What is next for me to try? I work at a hospital and we use Replay to record medical lectures for staff. Please advise?

Hi Matt,

Replay is only on Update 2 - are you able to determine when you ran into issues? You can see the release dates and notes indicated here. Have you gone through the repair process that's a bit more involved here? 

When i was using the original install version everything was working, Then i got the error message to update the flash player. (Did that and the flash install prompt wouldn't go away, So I followed the forums suggestions and did the update from original to 2. I was then able to open the program but then experienced the issue with publishing video and having only sound. I have also done everything in the link above and updated flash, java, and video card drivers on multiple computers same with no luck.

Ashley,

Have any other users with this issue been able to resolve it?

Matt,

I have worked around this issue by capturing only apart of the screen (I'm on a wide screen machine) and then editing the video in Replay and cutting out the before and after black screen)  I believe that this issue deals with the output settings in PowerPoint (slide size) and Articulate player size output. (possible mismatch)

Hi Matt, 

As Sandy mentioned, the other users in this thread and a few others were able to narrow it down to recording full screen or at a very large, custom size on a high resolution monitor. That's information we've shared with our QA team as they continue to investigate it. 

Is it possible to use the original software version of Replay where this wasnt an issue?

Hi Matt,

If Flash 16 is installed on your system, unfortunately not. Update 2 of Replay was what allowed for the fix where Replay would not open when Flash 16 was included as a part of an Adobe update. 

Can you provide me with the update 1 exe file? I have another machine that does not have the current version of flash installed.

Hi Matt,

Please connect with our Support team and share this thread as a basis for the previous build, as we don't share them here in the forums. 

I'm experiencing this same issue. I opened a case.  I'm not recording my full screen, just part of it.  I made two videos today using Replay.  One published normally, and the other did not.  I also tried two different PCs and made sure my software was up to date.  Seems like a software bug.

Hi Sandra!

Thanks for mentioning that you are working with support. I see your support case (00458832) and that Wilbert is assisting you.

I ran into the same issue and seemed to work around it by inserting a very short segment of a blank screen BEFORE my actual screen recording, then publishing the project.  Both video and audio play at that point.  Have to say that this was incredibly frustrating ... seems buggy.