14 Replies
Chelsea Rozek

Unfortunately, it kept happening, so I created a support ticket. In the meantime, I figured out that it was happening when I would record a take, mess up, hit the trashcan icon, then record a new take and click Done. When that take appears in Replay 360, it was black and silent for me. Now I hit cancel whenever I mess up, go back to Replay 360, and click record again. Slower, but works.

Alyssa Gomez

Hi there!

Hmm, that's odd. Is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.

If you're already working locally, try a repair of Replay. Here are the repair steps for Replay 1 and Replay 360. Let me know if that helps!