Hi! I have a problem with Replay on my laptop - when I capture a screen recording, I cannot preview it. When I click on play, nothing happens. I can publish the file ok, and I can open the replay file on my desktop and it previews fine there, but it just will not play on the laptop. I have just installed the latest version, and it worked ok before that. Any ideas?
Hi Rebecca! I'm assuming that you are previewing following the directions here. I'm not familiar with an issue, so you may want to consider conducting a repair of your software. Also, be sure that you are working locally.
Hi, I am having the same issue. I recorded the sound and video, can see that there is audio (sound trace is showing) and the images change when I manually move the playhead but the video will not play. I closed my PC down, restarted to see if it was a memory issue. I reinstalled. I started several files today and was able to work on them, editing as I went.
Obviously I cannot edit the video in Storyline. The deadline will come and go and I cannot do it.
My work is all on partitioned drives, Windows now groups all files in libraries, but I have copied them over now to the C drive - from another local drive
5 Replies
Hi Rebecca! I'm assuming that you are previewing following the directions here. I'm not familiar with an issue, so you may want to consider conducting a repair of your software. Also, be sure that you are working locally.
Thansk Leslie! I think I will need to reinstall it....
Sounds great Rebecca.
Hi, I am having the same issue. I recorded the sound and video, can see that there is audio (sound trace is showing) and the images change when I manually move the playhead but the video will not play. I closed my PC down, restarted to see if it was a memory issue. I reinstalled. I started several files today and was able to work on them, editing as I went.
Obviously I cannot edit the video in Storyline. The deadline will come and go and I cannot do it.
My work is all on partitioned drives, Windows now groups all files in libraries, but I have copied them over now to the C drive - from another local drive
Any ideas would be appreciated.
Hello Caddi!
I see that you've reached out to our Support Engineers for help, and I'm so glad that you did. We'll continue the conversation in your support case!