Publish in Replay and MP4 file is black/distorted in first 20 seconds of video - ideas!?

Hi all,

I've recorded my screen in replay (with no audio) and only the A-Track as the video. I've popped 2 x "Lower Third's" throughout, but when publishing the first 20 seconds or so of the video appear black and distorted before the file 'comes good'. Help! I don't want to have to re-record the first 20 seconds if i can avoid it.  Thanks! (See attachment)

4 Replies
Mark Vause

I seem to see the same problem. 


I do a simple screen record from within Replay.

Publish as a video it and i have to stop and restart the video to play it

Export To 360 it works,

If i export it to 360 and then save the video from there locally it also does not play correctly.

i am using Windows Media Player.

If i drop it into Storyline 360 it works,

I have only just starting using replay 360 - is this expected behavior? - bizarre

Ashley Terwilliger

Hi Mark and Stevi-lee - 

I'm sorry you're having such a hard time with the Replay video! 

It does look to be publishing it fine, as I played it in Quicktime and it appeared normally for me there. I also tested it in Windows 10 with Windows media player, and it played there for me as well. Perhaps it's worth repairing your Windows media player?