Publish in Replay and MP4 file is black/distorted in first 20 seconds of video - ideas!?

Nov 29, 2017

Hi all,

I've recorded my screen in replay (with no audio) and only the A-Track as the video. I've popped 2 x "Lower Third's" throughout, but when publishing the first 20 seconds or so of the video appear black and distorted before the file 'comes good'. Help! I don't want to have to re-record the first 20 seconds if i can avoid it.  Thanks! (See attachment)

4 Replies
Mark Vause

I seem to see the same problem. 

 

I do a simple screen record from within Replay.

Publish as a video it and i have to stop and restart the video to play it

Export To 360 it works,

If i export it to 360 and then save the video from there locally it also does not play correctly.

i am using Windows Media Player.

If i drop it into Storyline 360 it works,

I have only just starting using replay 360 - is this expected behavior? - bizarre

Ashley Terwilliger-Pollard

Hi Mark and Stevi-lee - 

I'm sorry you're having such a hard time with the Replay video! 

It does look to be publishing it fine, as I played it in Quicktime and it appeared normally for me there. I also tested it in Windows 10 with Windows media player, and it played there for me as well. Perhaps it's worth repairing your Windows media player?

This discussion is closed. You can start a new discussion or contact Articulate Support.