Replay 360 - black video on publishing

Feb 27, 2020

I saw that this occurred before but didn't see a fix. I have a screen recording in my replay file but publishing it any way just give me a black recording. Thank you for your help.

1 Reply
Vincent Scoma

Hi Robin,

Thank you for reaching out and letting us know! I am sorry that you are experiencing this roadblock when publishing a Replay 360 file. Let's see if a few of these troubleshooting steps will help:

If you continue to encounter this snag after trying those steps, I would encourage you to connect with our Support Engineers for further help! 

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