Replay 360 crashes every time

Oct 04, 2022

Hi there,

Is anyone else having this Problem?

Replay 360 crashes every time when opening a "new Project" and then select "record Screen". Result: an error screen appears every time.

I'm a bit desperate.

The PC runs Windows 11, 32GB RAM, it exceeds the minimum requirements.

I did a "repair" (deinstallation and reinstallation) with no success.

regards

Peter

error.png

1 Reply

Kelly Auner
Staff

over 1 year ago10/05/22 at 1:27 pm (UTC)

Hi Peter, and welcome to the E-Learning Heroes community!

I'm sorry to hear that you're receiving an error message every time you attempt to record your screen in a new Replay 360 project. This shouldn't be happening and I understand how frustrating this can be.

I've opened a support case on your behalf so we can investigate what's going on. You should hear from our team soon via email.