Replay basics
Dec 09, 2019
By
David Cosme
Greetings, I am a first time user of Replay and am having challenges with using this program successfully. First off, the video show how using guide lines can frame what your are recording. When I do this, it does not show what I have in the frame, but rather the red borderline and the menu bar of Replay. In the video it looked so easy, but this did not work as easily for me.
Also, I noticed that there was no audio when I played the video back.
Do I have to add all of my audio into the recording using the timeline?
Thanks for your input.
3 Replies
Hi, David. Thanks for sharing what you're seeing!
If the video has audio, it should play without needing to attach the audio separately, so I'm glad you reached out! I'd love to help investigate the framing and audio behaviors if you're comfortable with sharing the .replay file. You can send it privately by using this link or publicly here.
In the meantime, can I confirm that you're working on a local C: drive? Working on a shared drive can cause such oddities, so I like to rule that out as the culprit!
I'm having the same issue of the red framing box after "recording screen." When I "publish" the video, the red frame remains in the mp4. Were you able to solve this issue?
Thank you,
Michelle
Hi Michelle!
I'm sorry you're running into this issue with Replay! I don't see an open issue related to a red framing box appearing after recording the screen and staying in the published mp4 file. I want our Support Engineers to step in and offer their expertise. You can reach them in a support case. They'll let you know as soon as they receive your request!