10 Replies
Ashley Terwilliger-Pollard

Hi Suleman,

It would help to know what version of Replay you're using and confirm if your set up meets and exceeds the minimum system requirements:

After that, could you let us know if it's just this one video file you've inserted or any videos you adding/editing in Replay? 

Suleman Rathor

Hi Ashley,

I am using Replay 360 and my comp has 8gb Ram, 128 SSD and enough memory. Playing videos in Adobe Premier Pro is fine.

There were two issues I noticed. One is that Replay uses Temporary files to store the video even if you don't save it. My video size was like 2.8gb so it wasted a lot of free space on my computer.

Secondly, the file size being so large led to the lag. I republished the videos using a different setting and the lag issue disappeared.

Kind regards,

Suleman

Ashley Terwilliger-Pollard

Hi Suleman,

We do use the temporary files, and that setup is used in case Replay crashes and the files are backed up there. I know other folks have looked at deleting the extra temp files before starting a new project and doing a heavy amount of editing so help free up some space.

How large was the file? That could definitely have an impact - but just let me know if you need any more help! 

Michelle Docherty

Hello,

I believe we sorted the issue yesterday. Thank you for your reply.

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