10 Replies
Ashley Terwilliger

Hi Suleman,

It would help to know what version of Replay you're using and confirm if your set up meets and exceeds the minimum system requirements:

After that, could you let us know if it's just this one video file you've inserted or any videos you adding/editing in Replay? 

Suleman Rathor

Hi Ashley,

I am using Replay 360 and my comp has 8gb Ram, 128 SSD and enough memory. Playing videos in Adobe Premier Pro is fine.

There were two issues I noticed. One is that Replay uses Temporary files to store the video even if you don't save it. My video size was like 2.8gb so it wasted a lot of free space on my computer.

Secondly, the file size being so large led to the lag. I republished the videos using a different setting and the lag issue disappeared.

Kind regards,

Suleman

Ashley Terwilliger

Hi Suleman,

We do use the temporary files, and that setup is used in case Replay crashes and the files are backed up there. I know other folks have looked at deleting the extra temp files before starting a new project and doing a heavy amount of editing so help free up some space.

How large was the file? That could definitely have an impact - but just let me know if you need any more help! 

Michelle Docherty

Hello,

I believe we sorted the issue yesterday. Thank you for your reply.

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