Forum Discussion
Replay only captures part of the screen
I have tried using full screen as well as dragging the capture window to ensure that it covers the whole screen, but no matter what variations I try, it only captures the top left quadrant of the screen. Strangely, when I took a screen shot of the Replay screen to put it into the attached Word doc, the screen shot had Replay only in the top left of the screen. Never seen that before so I suspect it's related to the issue
I am still on the 30 day trial.
15 Replies
This is really weird. I've never seen this before. Have you tried doing a repair installation or a full remove and reinstall?
Hi Krister,
You'll want to confirm that you're working with a DPI setting of 96 as described here (article is for Storyline, but same settings apply).
Please let us know if you need anything else.
Replay behavior during screen record. Whether we attempt full screen, or simple adjust the box around what we want to record, it saves the recording it is saving the recording in the top right corner of the Replay screen. Leaving an L shape of black all around the video. Even when we publish it as a video it saves does not use the full screen space. I do not see any settings that would be causing this. Are you able to have a look and advise what may be the issue?
Not sure why but if the test replay is not showing, below is a copy of the video format where you will see what I mean by black L Shape to the left of the video.
Hello Pierrette,
Thanks for reaching out and sharing what you are experiencing with Replay 360.
- Are you using an additional monitor?
- Are you using the display settings at 100%?
Are there adjustments that can be made if you are using a second monitor? I am having the same issue and I suspected it was related to using a second monitor.
We are using dual monitors, the request is for a colleague of mine, as I've been able to work fine with my dual screens. She has not. I will ask that she ensure she uses these display settings. Thanks.
Hi, I am having this problem. I am using a second monitor and it will not record in full screen even though I have my display settings set to 100%. It will not allow me to adjust the screen in any way that will set the whole thing, and I can't film on my main screen because what I'm trying to capture is too large. Any advice. It's also recording the recording window.
Hi, Diana.
Thank you for sharing the screenshot!
I went ahead and opened a support case on your behalf. You should hear from our team soon, via e-mail.
Maria - Has there been any further update on this issue?
I too am experiencing this problem and when on full screen I get current screen along with half the screen next to it
Hi Judith,
Welcome to the E-Learning Heroes community! ✨
I see that you’ve reached out to our Support Engineers and are working with my teammate, Luiza. You’re in great hands! We’ll continue the conversation in your support case.
Hi there team.
Any news about this?
I work on three moniters.
One Laptop, and two seperate moniters.
This is the best way of making videos.. :-)
When recording a screen, i dont get the whole screen.
The scale er 100% on all.
Resolution er sligt different on the laptop screen, due to the navigation.
How do i get the whole screen, without the big black fields?
