Replay Reading MP4 video file as Audio only

Feb 22, 2021

I am attempting to add a video of a presentation to a replay project - essentially taking a pre-recorded presentation and adding housekeeping/into pieces I recorded myself to the beginning/end of the pre-recorded piece. 

When I port the training video into the project it only comes in as an audio file. This has never happened before and I do this type of work frequently. Any help would be fantastic. 

1 Reply
Leslie McKerchie

Hello Devin and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what you are experiencing with your video file in Replay 360.

With your permission, I'd like to take a look at your video file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.