No sound transfered when publishing Replay project

I am attempting to publish a Replay video that has sound working correctly in the pre-publshed file review but once published, no sound transfers. I inserted a MP4 video with sound, with no additional audio recorded to the project. 

Has anyone else experienced this? If yes, could you please provide some direction on how to correct the project?

Thank you in advanced!

12 Replies
Kelli Johnson

I have this problem every time I use Replay. I get the project complete and it plays the sound when I go through it the first time and then when I try to play through even before publishing, there is no sound. Ashley, what was the solution for you being able to publish Mary's with the sound? Thanks.

Alyssa Gomez

Hi Kelli,

Sorry to hear you're having audio trouble! Since this is an older thread, let's start fresh. I have a few questions to start:

  • Are you working from your local hard drive?
  • Does this happen in any Replay project, or just this one in particular?
  • Can you share your original (unpublished) project here in the thread?
Kelli Johnson

Yes, I am working on a local hard drive. This happens every time I use Replay. The first time I play the video there is sound. Then if I press stop to make an edit the sound will no longer play. It also does it after watching the video all the way through the first time. So to sum it up, the sound is there the first time the video is played in Replay and then after that it no longer plays the audio with the video in the project or in the published version.