replay won't launch

Dec 21, 2017

since the latest rounds of updates, replay does not launch. 


On clicking the icon in the 360 dialogue another dialogue pops up saying,

"Articulate Replay 360 has stopped working, a problem caused the program to stop working correctly. Please close the program."

As much as it's christmas and all, and we all love jokes, Replay wasn't even running in Task Manager. So it's not even a case of good advice. I'm not an admin user on my machine so uninstalling and reinstalling is not an option until the new year.

So, I'm asking for any help. Or, just do it in something else.

1 Reply
Katie Riggio

Hi Lawrence,

I'm so, so sorry to hear this!

I searched high and low to find some non-admin options for this scenario, but it looks like you'll indeed need to have admin access to reinstall and install the software properly to hopefully fix that unexpected behavior. Checking in with your IT team may be the best option at this time. Just out of curiosity, is this happening with all of your 360 apps, or just with Replay?

If you or your IT team come across any issues in the steps noted in that link, please do not hesitate to reach back out here, or submit a case to our Support Engineers here! We'll be sure to get you all sorted out!

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