Endless issues with Replay/Articulate 360 :(

Have had an issue running on my Mac VM (Pauly's thread).

Have since installed on a Dell, windows 10, 64 bit. Managed to download Replay. But when trying to relaunch the Articulate 360 app to get storyline - it won't open at all. Tried uninstall and reinstall and now I can't even get replay back because the 360 launcher wont launch!

Please, please, please help.

1 Reply
Ali Goulet

Hi Kershia!

So sorry to hear this is happening! I replied to your post a little while ago over here. In following along with your case (#00947306) I see that Angelo sent you some instructions to try. Are you still encountering this after following those? If so, please make sure to reply back in your case so he can continue to work with you to get this resolved as quickly as possible. You're in great hands with our support engineers! I'll also continue to be following along with your case. If you're not seeing the email in your inbox, please take a peek in your spam or junk box to make sure it wasn't filtered there. Thanks! :)