Articulate 360 programs Crashing at Launch

Hi Pauly! So glad to hear you downloaded a trial of Storyline 360, and I'm sorry you're experiencing these issues before you've even had a chance to play around with all the new features! 

I would recommend that you run a repair of Storyline 360. If you run into any trouble or continue to see this happen after running that repair, it would be best to get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. They are rockstars and you'll be in great hands! :) 

I worked with our IT department based on the suggestions within the link and we are running into the same error.

I will contact your Support Engineers next and let you know what I find.

Thanks for letting me know, Pauly. I see your Case# 00942817. I'll follow along there, as well. 

Hi Pauly

Have you had any luck? I'm still struggling :(

Hi Kershia,

I'm sorry to hear you've run into trouble launching Articulate 360. Have you already tried doing a repair of Storyline 360? If you continue to have trouble after running the repair, I recommend that you get in touch with our Support Engineers here for further assistance. 

I've tried the latest solution from the support engineers and still have the same crashing issues. Hate to say this Kershia, but I am glad I am not alone! What are the system specs you are running? Is it similar to mine?

Mac running Windows 7 Virtual Environment

Hi Pauly!

So sorry to hear that you're still encountering this issue. I took a look into your case (00942817) with Karla and it looks like she had requested logs from you to dig a bit deeper into why this is occurring. Please let me know if you didn't receive the email with those instructions so I can have Karla send it out again. Thanks for your assistance in this while we investigate with you, we definitely want to get you up and running as quickly as possible! 

Yep. I'm running the very same specs.

I've tried the reinstall previously with no luck but haven't tried the 360cleanup.bat method yet. 

Have you?

i recently installed the articulate 360 . the storyline 360 in particular and each time i open it (storyline 360) it crashes. i haven't been able to work on it at all. i use win 7

Hi Kazeem!

Thanks so much for reaching out here, so sorry you're encountering this issue. I see that you contacted our Support Engineers a couple times regarding this trouble installing. Were you able to run through these steps Gren sent you for case number 00945057? If you're continuing to see this issue after following those steps, please reply back to her and let her know so she can continue working with you to get this resolved as quickly as possible. I'll also be following along with your case. If you didn't receive her email, take a quick peek in your spam or junk box as sometimes they get filtered there. Keep me posted. Thanks! :)

Hi Kershia!

Our Support Engineers have received the case you submitted regarding this issue (case #00947306) and will be reaching out to you shortly. I'll also keep an eye on it and relay relevant info back here when available. Thanks! 

I have tried the 360cleanup method and that did not work, we have moved on to collecting the Logs and sending them into Articulate for them to diagnose.

I promise I will keep this thread updated on our progress. We have an entire team that is ansy to upgrade, but we obviously need to ensure it will work first.

Alright, just finished my PHASE 3 of the troubleshooting process. Essentially, I was asked to uninstall all copies of Microsoft Visual C++ and Articulate 360 software. Then I needed to reinstall Articulate 360 along with Storyline 360 and test.

Same problem. Awaiting Support Engineer response. The good thing is, is there working with us.

Thanks Pauly for keeping us posted here as well and sorry about the trouble! Our team is also following along in your case, but you're just faster at answering here! Looks like the last response was from my colleague John moments ago - so we're moving along! 

I'm all about communication! :)

I saw Supports email. I went ahead and responded - I will keep everyone
posted.

Hi Ali 

Thanks for your response i double check and found out i have Microsoft Visual C++ installed already. i downloaded a new on again and installed, i still get the same error.

Hi Kazeem,

If you've already checked those items I'd highly encourage you to work directly with our Support Engineers. Since this is specific to the system and items you have installed they'll be able to assist with tracking those down one on one with you. You can reach out to them here.

is there any sollution for this problem of crashing in virtual environment? or is it not possible to run articulate 360 on mac?

Hi Robert,

Sorry you're having trouble with Articulate 360 on your Mac virtual machine! Can you help me with a few questions?

• Are you using Parallels or VMWare Fusion?
• Did you follow these steps to install Articulate 360 in the virtual machine?

We want to get you up and running right away, so the fastest way to get help is through our Support team here. They're rockstars, and you'll be in good hands! Be sure to let me know your case number so I can follow along. 

VMware Fusion 6 is what we are using with a Windows 7 environment. Our IT
team is still going through the steps right now. Will let you know as soon
as I know something.

Thanks, Pauly!

Whenever I open Peek, it appears to freeze when the screen to select the application I want to record appears. The only thing I can do is open task manager and close it. How much RAM does it require to run Peek? I'm thinking that may be the problem. 

Hello Antonio and welcome to E-Learning Heroes :)

Here are the tech specs on Peek for Windows.

If Peek for Windows isn't working properly, a simple repair usually fixes the problem. Follow the steps in this article.