I purchased the Articluate software about a year ago. I haven't used Reply in all that time plus I've had my pc changed and articulate had to be installed by our IT department. I now ant to use Replay and I get a pop up that says the version of the Replay could not be determined.
Please note that you will have to install as an administrator so you may need to get your IT department involved again. If the issue persists after following those steps, I would encourage you to reach out to our Support Engineers directly by submitting a case.
3 Replies
Hi Mandana,
Sorry you're getting this error! To fix this, please follow these steps:
Please note that you will have to install as an administrator so you may need to get your IT department involved again. If the issue persists after following those steps, I would encourage you to reach out to our Support Engineers directly by submitting a case.
thanks for your reply. I've had to submit a case. How do I get contacted is it via email or should I be checking the discussion board here?
Hi Mandana!
Looks like you submitted a case (00777365) to our support team and Karla is working with you.
A response should have come to you via e-mail from support@articulate.com so be sure to check your Junk/Spam folder if needed.
This discussion is closed. You can start a new discussion or contact Articulate Support.