Replay won't open

Apr 16, 2016

I purchased the Articluate software about a year ago. I haven't used Reply in all that time plus I've had my pc changed and articulate had to be installed by our IT department. I now ant to use Replay and I get a pop up that says the version of the Replay could not be determined.

Can anyone help me with what it means?



3 Replies
Ali Goulet

Hi Mandana,

Sorry you're getting this error! To fix this, please follow these steps:

Please note that you will have to install as an administrator so you may need to get your IT department involved again. If the issue persists after following those steps, I would encourage you to reach out to our Support Engineers directly by submitting a case

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