Since Update this morning, Replay won't launch anymore

Dec 16, 2013

I have a Win7 machine.  I installed the Replay update this morning and now Replay won't launch.  I get a message that pops up immediately that says, "Replay has stopped working".  I had planned to use this today to produce some videos for a larger project.  Now I can't even open it up.  :(    Ideas? 

3 Replies
Christine Hendrickson

Hi there Douglas,

Sorry to hear about the trouble!

First, if you haven't already, please try restarting your machine. Sometimes this can help with odd behavior after updating the software.

If rebooting your machine doesn't fix the problem, it might help to run a quick repair on the software:

Articulate Support - How to Repair Articulate Replay

If that doesn't solve the problem, please try following the troubleshooting steps outlined in this article:

Unexpected or Erratic Behavior in Articulate Replay

Please let me know how it goes.


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