skipping in Articulate Replay

I am having a tough time figuring out why everything is skipping in Replay. All versions are up to date. it works smoothly for about 5 second and then everything from video, audio which I record in the system, and screen jump. I said in the video that it works better in the earlier version trial I tried but it started skipping there too and my screen was huge when I replayed it. so ideally, would like to have the replay 360 fixed.

 

Thanks for your help

 

 

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