Videos uploading without video
Jul 19, 2023
By
Erika Klein
When I download recording from Webex, they play for me, but the audio never loads in Replay. I've been using handbrake to save re-encode the videos and it has worked until recently; now the videos from handbrake open normally for me, but when they're pulled into Replay, they only have audio.
I have been just putting the original video (no audio) in A and the handbrake version (no video) in B to edit both together, but I'd prefer to not have to go through so much trouble.
Any suggestions of why both Audio and Video are not pulling into Replay correctly from handbrake-encoded videos (Mp4 or M4V)?
Thank you!
1 Reply
Hi Erika,
Thanks for reaching out about this! I understand that you are having both video and audio issues when loading videos into Replay 360 that were re-encoded with Handbrake. I'd love to know more about your situation so we can figure this out together.
I look forward to your response!