360 Closing Out - Not Remembering Software Password

Hi Jennifer,

I haven't seen those issues myself or mentioned a lot here in ELH, but I also see that you're working with my colleague Karla in a Support case. I'll follow along as she helps you there! 

Hello!

Just sharing the info I got from Articulate support - thanks again!

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I heard back and here's what she said:

"At minimum, port 443 must be open and should be whitelisted to access the resources included with your Articulate 360 subscription. For complete access to all things Articulate 360, ask your IT staff to whitelist the domains in this article: https://articulate.com/support/article/Articulate-360-Network-Endpoints

If you're being kicked out from the browser, try to clear your browsers' cache and see if the issue persists. Next, try using a different browser and see if you'll still encounter the issue."

I'll be working with my IT department soon to see if they can't help me out.

Thanks!

~ Jen

Thanks for chiming in to share Jen :)

I'm having the same issue, and so is my colleague.  In fact, I will be working in Articulate 360 most of the day, then suddenly it says I'm disconnected (for example, when I try to insert a photo or illustration).  When I try to log back in, it says my password is invalid, and the only way to fix it is to use the "forgot password" option.

I know it's not a port issue, because I can connect initially and everything works fine.  This happens at least once per day, but usually it happens 2 ~3 times per day.  VERY FRUSTRATING!!!!

Hi Henry,

I'm sorry you've had such trouble, but let's get you working with our Support Team right away to figure this out!

I started a case for you, and you'll see a notification shortly. 

I've been experiencing the same ongoing password issues, and now being put out for a day when work needs to be done is very frustrating. I have logged a case, and just hoping someone comes to the rescue!

Hello Vashti and welcome to E-Learning Heroes :)

Thank you for contacting our support team as well. It looks like you are back in business and were able to log in successfully.

Hi,

Having the same issue. I can't log into Storyline or the Desktop app. If I try and reset my password I get advised that "To reset your password, please update the Articulate 360 desktop app first". Only way I can see to update the Articulate 360 desktop app is to click the big blue update button that you see when logged in!!!

I can use the same email and password to log into the website for articulate.360 so assuming it's not a password issue.

Thanks,

Matthew

Hey Matthew,

Thanks for letting us know that you're running into an issue signing in as well.

I see where you were also able to contact our support team and Akif is currently helping you.

Issue is with the Desktop app but you can update it without being logged in.

Advice from support was:

We’re making improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. You’ll need to update your Articulate 360 desktop app and then sign back in.

You can download and install the latest version of the desktop app here:
https://360.articulate.com/downloads