360 Issues: Issue #2 Blurry Screen Recordings

I see this is 2 years old. I'm experiencing the same problem. slides look fine but horribly blurry when previewed. I tried zooming and I just can't zoom every slide.

Hi Patrick,

Thanks for popping in to share that you are experiencing the same problem shared here. It looks like we released a few updates that addressed many of the issues previously shared here. 

• Is the content preview when publishing or only when previewing in the software?

ARe there any updates to this issue?  I'm experiencing the same thing. 

Hi Leslie,

Thanks for following up on this issue. The blurriness is in preview, review 360 and the LMS. I tried recording from Edge, IE and Chrome and no difference. If you can, may be  demonstrate how to do it better, starting from setting the laptop screen, web browser settings, Articulate 360 project size etc. My project/story size is 720x405 (16:9).

I used screen recording in another project, same laptop around October -December 2019 and didn't experience these level of blurriness. Would be really great if we can get this sorted out.

Thanks 

Hi Patrick!

Thank you for sharing those extra details! It sounds like the blurriness isn't coming from a specific environment. In that case, the next step is taking a look at the project. Here's a secure upload link. We'll notify you when we receive it! Our Support Engineers will take a look at your file and determine what the fix is. 

Hi Andrea!

So sorry this is affecting your course too! Can we take a look at your project to see what the fix might be? Here's a secure upload link that will allow our Support Engineers to begin troubleshooting. We'll continue troubleshooting in a support case.

Hi Team,

I have issue with the output of recording software simulations. It is really looking blurry and unable to read properly.

Need assistance. 

Thanks for reaching out, Steffi, and great call opening a support case!

I see my teammate Jose reviewed your file, and things look clear on his end. Be sure to give his suggestions a try, and keep us posted if you see improvement! 

Any updates on what is going on with this? I am still having this issue. It is HORRIBLE. 

Check your screen recording ratio and also the quality of the published graphics... I believe this has been fixed... I no longer experience issues.

Bryan Frame
Manager - Learning and Development Programs

There is nothing wrong with the graphics. I am recording software simulations. The recording size cannot be changed and should not be an issue. Originally when we purchased Storyline this was NOT an issue, then after some update it became and issue and has NEVER been resolved for me. 

LOL... I am just trying to help, Karen... 

The screen recording size is very much customizable... the dropdown at the bottom should be set to your exact story size.  Any shrinking or growing from the recording size causes blurryness... 

Also when you publish - make sure the graphics are at the highest level... to avoid blurryness..

Both work fine for all 4 developers here at our org...

Just trying to help... 

Wow, I didn't realize being frustrated was reasoning for name calling... Bob. 

Thanks for your help. Have a nice day. 

I think your all-caps reply to a cohort and helper spoke louder...

We are professionals here, we conduct ourselves accordingly. 

The caps are for emphasis, not yelling or being loud. I am sorry for any way you misinterpreted my message.. Sorry if they hurt your feelings. If we were all adults here.. You wouldn't have attempted to insult me by calling me Karen. 

Hello Melissa!

So sorry for the trouble this is causing within your project! I'd like our Support Engineers to step in, so I've opened a case on your behalf. You'll hear from their team shortly.

I also want to remind everyone of our Community Guidelines so that we can continue to make the E-Learning Heroes community equally helpful and respectful.

Did this ever get resolved or better resolutions than reading all the other posts, try all the options and when that fails, live with it? 

No progress, after five years. They don't care so I wouldn't expect anything new coming.

Hello AV,

Sorry to hear that you ran into this behavior. A common cause for blurry screen recordings in Storyline 360 is a mismatch between the resolution of the screen recording and the slide size that your project uses. This article details some steps that you can try to maintain the quality of your screen recordings: 

• Storyline 360: Best Practices for High Quality Images and Videos

Would you be willing to upload a copy of your project file here or in private by opening a support case so I can check your project to see what's the actual cause of the blurriness? We'll delete it when we're done testing! 

As I said, "try all the options and when that fails". That means that I have reviewed the article and many others to no avail. Unfortunately, I am within a facility that will not allow for our CBT content to be shared. So you will just have to take my word, that it is blurry and that I have followed best practices. 

Hi AV,

We appreciate your patience on this issue. By any chance, are you using multiple monitors when recording your screen? If so, please check out these recommendations to improve the quality. I'm not sure if you've already tried them:

• Set the Display Scaling to 100%
• Use the Same Screen Resolution

This article has the details:

Storyline: Recording Your Screen with Multiple Monitors

Let me know if that helps!

Thank you very much. You know, I am not sure that I have looked at this one. Will certainly give it a try.

Sounds good, AV. Feel free to keep us updated here in the thread on your findings!

Have a nice weekend! ✨