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Hi Andy,

I'd love to help! 

Can you tell me a bit more info, like: 

• What iOS and iPad version are you using?
• Where are you hosting the content (LMS, Review, web server)? 
• Did you see the same behavior in Storyline 2 or Studio '13? 

Also, if you can share a link to your course or a copy of the project file, I'd want to take a look at that too! 

Hi Andy!

Sorry to hear that you've run into an issue with this. That is not an error message I'm familiar with either, but looking through previous threads I'm seeing communication issues with LMS and iOS browser limitations (but that's pretty dated).

How are you publishing and sharing your content? If it's published for LMS, are you able to replicate the behavior in SCORM Cloud? If it's published for the web, are you able to replicate in Tempshare?

What version of iOS is on the device with an issue? You mention randomly, is this on the same device or across devices?

If you would like for us to take a look, feel free to share the .story file.

Yikes, sorry that's happening! I'd like to put you in touch with our Support Engineers. We've seen this issue pop up before, and it'll help if we can double check your file.

You'll see an email from Support@Articulate.com shortly!

Thanks for all of your replies.

In answer to your questions:

• iOS 9.3.5 - iPad Third Generation
• The content has been hosted and failed the test on both Moodle and running as a web output on a web server
• This module was built in 360 so the behaviour hasn't been seen on Storyline 2 or Studio '13. (I have built similar modules in Storyline 2 which work without issue on iPad)
• The module works without any problems on desktop PC

I'd be happy to share my Storyline file, do you have an email address I can send the download link to please?

Thanks,

Andy

Thanks for those details, Andy. And yes, a file would be helpful! You can attach it directly to your case by clicking here.