A problem occurred with this web page so it was re-loaded


We have a module built and published in 360. When viewing in iPad we are randomly getting the error message "A problem occurred with this web page so it was re-loaded" and the module then restarts from the beginning.

I've read through this forum regarding this issue for other users but haven't seen a fix.

Would you be able to assist with this problem please?

Many thanks,

5 Replies
Ashley Terwilliger

Hi Andy,

I'd love to help! 

Can you tell me a bit more info, like: 

  • What iOS and iPad version are you using?
  • Where are you hosting the content (LMS, Review, web server)? 
  • Did you see the same behavior in Storyline 2 or Studio '13? 

Also, if you can share a link to your course or a copy of the project file, I'd want to take a look at that too! 

Leslie McKerchie

Hi Andy!

Sorry to hear that you've run into an issue with this. That is not an error message I'm familiar with either, but looking through previous threads I'm seeing communication issues with LMS and iOS browser limitations (but that's pretty dated).

How are you publishing and sharing your content? If it's published for LMS, are you able to replicate the behavior in SCORM Cloud? If it's published for the web, are you able to replicate in Tempshare?

What version of iOS is on the device with an issue? You mention randomly, is this on the same device or across devices?

If you would like for us to take a look, feel free to share the .story file.

Andy Frost

Thanks for all of your replies.

In answer to your questions:

  • iOS 9.3.5 - iPad Third Generation
  • The content has been hosted and failed the test on both Moodle and running as a web output on a web server
  • This module was built in 360 so the behaviour hasn't been seen on Storyline 2 or Studio '13. (I have built similar modules in Storyline 2 which work without issue on iPad)
  • The module works without any problems on desktop PC

I'd be happy to share my Storyline file, do you have an email address I can send the download link to please?