On slides 11-15 of my presentation the second and third text boxes are not read correctly by Jaws screen reader. They repeat the first text boxes content when I tab to the new text boxes. I've tried to delete them and retype the content with the same outcomes. I've even put alt text on the text boxes and it is not read.
We've seen some buggy behavior from older versions of JAWS. Can you tell me what version you are using for testing?
My understanding is that you'll need to launch JAWS before you launch Internet Explorer or it won't work as expected, and that only the latest version of IE is supported by JAWS. Are you doing that?
I also understand that JAWS will only read the items that are highlighted and won't read anything ahead.
We've also seen some buggy behavior with text boxes that contain animation. Does this apply to your content?
Please let us know if any of this information applies and we'll be happy to do some more digging. Thanks!
I have created Articulate Support Case Number 00339217 on your behalf, and you should expect to hear from a member of our Support Team shortly. Have a great day!
Thanks for reaching out, and I appreciate you opening a case! I don't see it yet in the system, so feel free to start a new one here in case it didn't make it.
Our support engineers are available 24/7 and are happy to help with any issues you may be coming across with JAWS.
5 Replies
Good Afternoon, Josh.
...a few hints and questions on JAWS:
Please let us know if any of this information applies and we'll be happy to do some more digging. Thanks!
Hello Justin
Thanks for taking time to help out.
Unfortunately none of your bullets apply to my situation.
I'm using a new trial version of Jaws
I'm refreshing IE once jaws opens to get it to read the rest of the Modules content.
I'm tabbing to the text box to have it read it. Same way I tab to other content and Jaws picks it up just fine.
I'm not using any animation on these text boxes.
Thanks for the additional feedback, Josh.
I have created Articulate Support Case Number 00339217 on your behalf, and you should expect to hear from a member of our Support Team shortly. Have a great day!
Hi,
Please also keep me informed of this issue. I just wrote a ticket of a similar nature. Thanks
Hi Brent,
Thanks for reaching out, and I appreciate you opening a case! I don't see it yet in the system, so feel free to start a new one here in case it didn't make it.
Our support engineers are available 24/7 and are happy to help with any issues you may be coming across with JAWS.
This discussion is closed. You can start a new discussion or contact Articulate Support.