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MinaKupfermann's avatar
MinaKupfermann
Community Member
2 years ago

Accessibility on a Mac - VoiceOver issues

Hi, I've been trying to use Mac VoiceOver on Chrome or Safari for reading Storyline material.  

I'm not sure whether it's something I'm doing, but it doesn’t seem to be able to access the content of the slides. For example, it describes a normal text screen as an ‘image’, a scrollbar as a ‘slider’ and a diagram as a ‘group’, giving a keyboard combination to access the contents of these, however nothing happens when I follow the instruction and it does an error 'beep'. 

Can anyone help?

Thanks! 

storyline 360

3 Replies

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  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Mina,

    I'm sorry you're having an issue with Voiceover! I have opened up a support case on your behalf. You should be hearing from our support engineers via email to help you work through this.

    Thanks for reaching out!

  • AndyJones-46599's avatar
    AndyJones-46599
    Community Member
    3 months ago

    Hello. Did this get resolved? I have a similar issue and am keen to discover a solution.

    Thanks.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      3 months ago

      Hello Andy, 

      I checked Mina's case and it looks like their issue was resolved without any assistance from us. I'd recommend opening a case with our support team and sharing your project file so we can check how it behaves when used with Mac VoiceOver. 

      Looking forward to hearing from you!

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